Bilingual Supervisor, Group Benefits Contact Centre

4 weeks ago


Waterloo ON, Canada Manulife Full time €57,675 - €96,125

The Bilingual Supervisor for the Contact Centre plays a crucial role in encouraging a high-performing, customer-focused team. This position involves guiding, coaching, and mentoring team members to ensure their professional development and engagement. Reporting directly to the Manager, the Supervisor is responsible for handling the daily operations of the team, ensuring service levels are met, and maintaining departmental standards through effective performance management. At the heart of our mis...



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