Senior Director, Business Banking Application Management

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

As a member of our Business Banking team reporting to the VP, Products Solutions and Channels, you'll play a pivotal role in shaping the future of our Business Banking platforms. You'll be responsible for defining, building, and executing a multi-year strategy that supports both digital and traditional channels, ensuring our products and services remain at the forefront of the financial industry. As a Senior Director, you'll work closely with executive leadership and cross-functional teams to deliver innovative solutions that enhance client experience, streamline operations, and drive business growth. Your leadership will be vital in building and managing high-performing teams, fostering a culture of collaboration, and ensuring the successful delivery and continuous improvement of business banking applications. You'll act as a strategic advisor, champion change, and ensure that our platforms are secure, scalable, and aligned with evolving client and market needs.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You'll Succeed

• Strategic Leadership & Planning - Define and deliver the Business Banking platforms strategy, including capability planning, funding, and execution. Translate high-level vision into actionable business requirements and oversee successful implementation. Develop and manage annual planning and budgeting for product initiatives, prepare business cases, and ensure alignment with business goals and market changes.

• Team & Stakeholder Management - Lead cross-functional teams, mentor product owners and business analysts, and cultivate partnerships with Technology, Digital, Product, and other stakeholders across the organization.

• Platform Oversight - Manage intake, backlog, enhancements, and releases for BB applications, ensuring operational efficiency, security, and continuous improvement through monitoring, triaging, incident management, and user support

• Governance & Compliance - Maintain robust governance structures and decision-making processes, ensuring compliance with all CIBC policies, standards, and controls for both self and team.

• Continuous Improvement - Oversee post-deployment adoption, usage, and support of platforms, driving business case outcomes and tracking performance against projections.

• Project Delivery - Guide and lead complex projects and initiatives from conception through execution, leveraging both Agile and Waterfall methodologies, and collaborating with Project Management resources and technology leaders.

Who You Are

• You can demonstrate experience in managing complex projects and programs, including intake management, backlog prioritization, and execution from concept to delivery with experience in both Agile and Waterfall delivery methodologies. You are fully competent with CIBC's Enterprise Delivery Framework. You are skilled in developing multi-year strategic plans, business cases, and budgets, and translating vision into actionable outcomes. Extensive financial industry knowledge with experience in Business Banking or Commercial Banking.

• You are a bold and accountable leader. You have proven success in leading and developing high-performing teams, with the ability to motivate, mentor, and inspire across diverse groups.

• Your influence makes an impact. You know that relationships and networks are essential to success.  Exceptional ability to establish and nurture relationships with internal and external partners, vendors, and industry peers, fostering collaboration and alignment. Strong presentation and facilitation skills, with the ability to communicate complex concepts to executive audiences and influence stakeholders at all levels.

• You give meaning to data. You have Advanced abilities in data analytics, financial modeling (Excel), and reporting to drive informed business decisions. High capacity for managing competing priorities, solving complex problems, and adapting to a fast-paced, evolving environment with strong decision making skills.

• You are digitally savvy. You possess strong knowledge of digital technologies, including browser-based and mobile applications, wearables, and client-server platforms.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-161 Bay St., 23rd

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Analysis, Change Management, Creativity, Innovation, Leadership, Long Term Planning, Pricing Strategies, Product Management, Product Strategies, Project Management, Relationship Building

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