Professional Services Manager

2 weeks ago

Toronto, Ontario, Canada Novum Global Full time
Job Summary

The Professional Services Manager, North America is responsible for overseeing service delivery, ensuring exceptional client satisfaction, and driving operational excellence across the region. This role combines strategic leadership, team oversight, and cross-departmental collaboration to ensure services are delivered effectively and in alignment with organizational goals.

Key Responsibilities

- Lead, coach, and manage the professional services team to meet business targets and financial objectives.

- Create and execute strategies that enhance service quality and strengthen the client experience.

- Partner with the sales team to review, refine, and finalize Statements of Work.

- Oversee ongoing project execution, resource planning, and risk mitigation.

- Track key performance metrics and introduce initiatives to improve operational outcomes.

- Maintain strong client relationships, proactively resolving issues and ensuring long-term satisfaction.

- Deliver regular reports on operational performance, team productivity, and service delivery KPIs.

- Recruit, onboard, and develop team members to foster a high-performing, growth-oriented team.

Qualifications

- Bachelor's degree in Business Administration, Management, or a related discipline.

- At least 10 years of experience in professional services or a comparable field, including a minimum of 5 years in a leadership capacity.

- Proven experience managing and deploying Legal Enterprise solutions.

- Excellent communication and interpersonal skills.

- Strong organizational and strategic planning capabilities.

- Demonstrated success in managing client relationships and resolving complex issues.

Preferred skills

- Project management

- Background in legal-tech vendors, professional services consulting, or law-firm IT.

- Knowledge of APIs, SQL, data migration principles, or technical architecture fundamentals.

- Experience working with tools like iManage, NetDocuments, Elite 3E, Aderant, Clio.

- Experience scaling a services organization in a high-growth environment.

- Client relationship management

- Strategic planning and execution

- Leadership and team development

- Strong communication skills

- Organizational and prioritization skills

- Financial awareness and budget oversight

- Commitment to operational excellence

Personal attributes

- Clear Communicator: Able to share information effectively and professionally

- Collaborative: Works well within a team environment.

- Problem Solver: Quickly identifies challenges and develops effective solutions.

- Adaptable: Comfortable navigating evolving situations and changing priorities.

- Detail-Oriented: Produces accurate, high-quality work.

- Efficient: Manages time well and consistently meets deadlines.

- Creative Thinker: Brings new ideas and alternative approaches to problem-solving.

- Strong Work Ethic: Shows dedication, accountability, and reliability.

- Personable: Builds positive relationships with colleagues and clients.

  • Professional Services

    1 week ago

    Toronto, Ontario, Canada Amazon Web Services Full time

    DESCRIPTIONAWS is seeking a Professional Services (ProServe) Area Leader for our Canadian business. In this role, you will implement a strategy that drives long-term, transformational impact for our Canadian customers and partners. You will be responsible for leading a team of sellers focused on our Canadian accounts to accelerate our customer outcomes and...

  • Professional Services

    1 week ago

    Toronto, Ontario, Canada Amazon Web Services (AWS) Full time

    DescriptionAWS is seeking a Professional Services (ProServe) Area Leader for our Canadian business. In this role, you will implement a strategy that drives long-term, transformational impact for our Canadian customers and partners. You will be responsible for leading a team of sellers focused on our Canadian accounts to accelerate our customer outcomes and...

  • Professional Services Manager

    2 weeks ago

    Toronto, Ontario, Canada Novum Global Full time

    Job SummaryThe Professional Services Manager, North America is responsible for overseeing service delivery, ensuring exceptional client satisfaction, and driving operational excellence across the region. This role combines strategic leadership, team oversight, and cross-departmental collaboration to ensure services are delivered effectively and in alignment...

  • Manager, Professional Services

    1 week ago

    Toronto, Ontario, Canada AIP Connect Full time

    Their platform helps their clients turn documents into data that is used to diagnose problems, identify opportunities, and drive business value. As a Manager, you will join the growing Professional Services team and will help the organization's name-brand clients solve their digital documentation challenges. Specifically, you are: - An...

  • Manager, Professional Services

    7 days ago

    Toronto, Ontario, Canada AIP Connect Full time

    This role is a current, active position and we are accepting applications. Their platform helps their clients turn documents into data that is used to diagnose problems, identify opportunities, and drive business value. As a Manager, you will join the growing Professional Services team and will help the organization's name-brand clients solve their...

  • Manager, Professional Services

    2 weeks ago

    Toronto, Ontario, Canada AIP Connect Full time

    Their award-winning platform helps their clients turn documents into data that is used to diagnose problems, identify opportunities, and drive business value. Their organization is made up of a passionate, rapidly growing team of consultants, lawyers, data scientists, developers and designers looking to take their career to the next level As a Manager, you...

  • Professional Services

    2 weeks ago

    Toronto, Ontario, Canada Amazon Full time $172,200 - $287,600

    AWS is seeking a Professional Services (ProServe) Area Leader for our Canadian business. In this role, you will implement a strategy that drives long-term, transformational impact for our Canadian customers and partners. You will be responsible for leading a team of sellers focused on our Canadian accounts to accelerate our customer outcomes and AWS growth...

  • Senior Manager, Professional Services

    7 days ago

    Toronto, Ontario, Canada AIP Connect Full time

    This role is a current, active position and we are accepting applications. As a Senior Manager, you will join the growing Professional Services team and will help the organization's name-brand clients solve their digital documentation challenges. Specifically, you are: - An "All-Around-Athlete" capable of "Being the Face" and leading client...

  • Senior Manager, Professional Services

    1 week ago

    Toronto, Ontario, Canada AIP Connect Full time

    As a Senior Manager, you will join the growing Professional Services team and will help the organization's name-brand clients solve their digital documentation challenges. Specifically, you are: - An "All-Around-Athlete" capable of "Being the Face" and leading client engagements - Being both a strategic thinker and a detailed oriented operator - Driving...

  • Professional Services Project/Program Manager

    19 hours ago

    Toronto, Ontario, Canada Plume Full time

    Life at PlumeAt Plume, we believe that technology isn't about moving faster, it's about making life's moments better. Which is why we've built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create...