Logistics Coordinator

About MSupply TM
mSupply is North America's leading distributor of OEM repair parts and equipment, serving professionals in the appliance, HVAC, plumbing, commercial kitchen, and pool/spa industries. Headquartered in St. Louis, MO, mSupply is a multi-billion-dollar enterprise offering an extensive product range, industry expertise , and seamless service. With more than 2,000 associates across the U.S. and Canada, mSupply's family of brands delivers with speed, reliability, and precision through its branches, distribution centers, and extensive fleet of delivery vehicles. Shipped orders reach 93% of U.S. customers via next-day ground delivery and 100% within two days. For more information, visit  .

About Marks Supply
Since 1962, Marks Supply has provided top-quality HVAC, hydronics, PVF and plumbing products to customers in Ontario with a level of service recognized throughout the industry as exceptional. From OEM equipment to replacement parts to value-added support, Marks carries trusted brands such as American Standard and Ameristar. For more information, visit .

Job Summary
We are seeking a highly organized and proactive Logistics Coordinator to join our dynamic team and manage daily delivery operations in a fast-paced environment. This role is responsible for efficient order routing, handling last-minute changes, and ensuring clear communication between drivers, sales staff, and customers. The ideal candidate is a resourceful problem-solver who thrives under pressure and is committed to upholding our high standard of customer service.

Duties & Responsibilities
Daily Routing & Order Management

• Review and process cross-dock and unrouted orders from the shipping department each morning, route all orders in Descartes and handle manual entries from trackers or emails.
• Coordinate with sales writers for same-day or out-of-GTA shipments; upload will-call and same-day orders; organize second runs to complete daily deliveries.
• Act as first point of contact for driver call-outs; create contingency plans and communicate route changes, pickups, and special instructions to drivers.
• Report issues, delays, or driver problems to sales writers; proactively inform customers of late deliveries; maintain ongoing communication with team members and coordinators.
• Manage Boon Truck requests, cross-dock trackers from other branches, and next-day Boom Truck orders in Descartes.
• Confirm courier bookings when company trucks are unavailable; log daily issues and submit end-of-shift summary reports.
• Monitor delivery progress, update ETAs hourly, and notify sales writers of delays through trackers.

Qualifications

• Proven 1 -2-years of experience in logistics, dispatch, or transportation coordination.
• Proficiency with routing software (e.g., Descartes, TruckStops, etc.) is a plus.
• Strong communication, problem-solving, and organizational skills.
• Ability to prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).

Physical Demands & Work Environment
This position may require up to 44 hours per week in a fast-paced office environment.

• May require occasional light physical activity - lifting (up to 10 lbs.)
• Primarily sedentary role with extended computer work.
• Frequent use of hands for typing, phone, and writing.
• Must be able to clearly communicate and hear over the telephone and in person.
• Standard office hours, with flexibility as needed to complete routes and reporting.
• Regular interaction with drivers, sales staff, customers, and coordinators.

What We Offer
We care about your well-being from day one. Here's a snapshot of the benefits we provide:

• Comprehensive health benefits, 100% paid by the company – extended health coverage, dental, vision, and prescription drugs, effective your first day
• Life insurance, plus short- and long-term disability coverage
• Paid time off – vacation, holidays, and personal days
• Employee Assistance Program (EAP); Employee discounts, and much more…

mSupply is an equal opportunity employer. We are committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact