Guest Service Agent

6 days ago

St Thomas ON NR Z, Canada Holiday Inn Express and Suites Full time

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures to ensure guest satisfaction.

Duties and Responsibilities:

  • Greet and welcome guests as they arrive at the hotel
  • Check guests in and out, ensuring all necessary information is obtained and recorded accurately
  • Answer phone calls and respond to guest inquiries in a professional and courteous manner
  • Handle guest complaints or concerns, escalating to management when necessary
  • Process payments and maintain accurate records of guest transactions
  • Respond appropriately to guest requests; promotes hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase satisfaction
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
  • Assist with reservations and room assignments
  • Maintain a clean and organized front desk area
  • Other duties as required

Qualifications:

  • High School diploma or equivalent, plus one-year front desk/customer service experience is preferred
  • Must speak fluent English
  • Excellent communication skills, both verbal and written
  • Strong customer service skills with a friendly and approachable demeanor
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Attention to detail and accuracy in handling guest information and transactions

This job requires the ability to perform the following:

  • Frequently standing up behind the desk and front office area
  • Remain stationary for extended period
  • Proficiency in using computer systems, including reservation software and Microsoft Office Suite
  • Handling objects, products, and computer equipment
  • Communication skills are utilized a significant amount of time when interacting with guests and employees
  • Basic math skills are used frequently
  • May be required to work weekends, and/or holidays as we are in operation 24/ days a year

Job Type: Part-time

Pay: From $18.00 per hour

Expected hours: 16 – 32 per week

Benefits:

  • On-site parking

Work Location: In person

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