Warranty Administrator
22 hours ago
Pacific Coast Heavy Truck Group is now accepting applications for a Warranty Administrator to be part of our Langley team in a full-time, permanent capacity. We are selectively looking for applicants with the right experience and work ethic to fit our company and join our growing team.
We Offer:
- A stable, union environment with a competitive compensation package, including a generous employer paid pension plan
- Extended health/dental care benefits and health spending account
- Opportunities for development, growth and advancement
Responsibilities:
- Follow policies and procedures for document handling, and securing of warranty parts.
- File electronic claims in accordance with each manufacturers policies and procedures.
- Interpret warranty coverage for customers and dealership employees as needed
- Answer telephone inquiries from customers concerning warranty coverage.
- Disseminate new warranty procedures or coverage to Service Manager, Service Advisor, Shop Foreman, Parts Manager and Sales Manager as received.
- Check warranty claim status daily.
- Reconcile credits received for warranty claims weekly.
- Work with manufacturers to resolve warranty disputes and customer warranty issues
What we are looking for:
- Experience in the Heavy-Duty industry preferred but related industries may also be considered.
- Self-motivated, team oriented individuals who have the ability to perform successfully under pressure.
- Professional demeanor and superior customer service skills.
If this sounds like you, apply today
Please note that only shortlisted applicants will be contacted.
Job Types: Full-time, Permanent
Pay: From $32.13 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- What are you wage expectations for this position?
Experience:
- Warranty: 2 years (preferred)
Work Location: In person
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