Customer Solutions Manager

2 weeks ago

Richmond, British Columbia, Canada Great Little Box Company Full time

Job Details

Description
About the Role:
We are looking for an experienced and dynamic Customer Solutions Manager to lead our Folding Carton division in Richmond. This role is responsible for managing a high-performing team, ensuring exceptional customer service, and driving operational excellence. The ideal candidate will bring strong leadership, process management, and cross-functional collaboration skills.

Compensation
The typical hiring range for this position is $82,000 - $92,000/ year.

Who We Are
Established in 1982, Great Little Box Company is a family-owned and operated leading manufacturer of Labels, Corrugated Boxes & Displays, Folding Cartons, Digital Print & Packaging, Protective Packaging, and the distribution of Shipping Supplies.

We take pride in our initiatives to make safety a priority. We demonstrate this with our structured in house training, providing personal protective equipment and our innovative and supportive culture.

At Great Little Box Company, we aim to create a workplace of belonging in which individual differences are recognized, appreciated, and respected. We strive to build and grow our team that fosters variety in backgrounds, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person's talents and strengths.

Responsibilities

  • Supervise and develop customer solutions team, including onboarding, training, and performance reviews.
  • Support staffing decisions in collaboration with the VP, Customer Solutions.
  • Document and enhance department procedures to support continuous improvement.
  • Attend daily production meetings and contribute to operational goals.
  • Review orders and implement corrective training as needed.
  • Approve credit note requests and ensure timely issue resolution.
  • Manage Non-Conformance Reports (NCRs) and support quality improvement initiatives.
  • Ensure compliance with company policies and procedures.
  • Resolve escalated customer issues with professionalism and urgency.
  • Collaborate with the VP of Sales to ensure alignment and seamless customer service.
  • Lead team meetings and maintain performance tracking systems.
  • Provide backup support during staff absences.

Qualifications And Skills

  • Minimum 5 years of experience in customer service or operations management.
  • Strong leadership and team development skills.
  • Experience with process improvement and cross-functional collaboration.
  • Excellent communication, problem-solving, and organizational abilities.
  • Familiarity with manufacturing or packaging industry is an asset.

GLBC is fully committed to two things – our employees and our customers. We offer employee-based recognition and reward programs, including profit sharing, continuous improvement incentives, and company-wide performance goals. We emphasize teamwork but value individual contributions to the team. Come join our winning team. We're passionate, energetic, and committed to provide excellence in packaging solutions.

If you are someone who values customers and a truly Great place to work – apply now

We wish to thank all applicants for their interest, however, only those under consideration will be contacted.

  • Customer Solutions Advisor

    4 days ago

    Richmond, British Columbia, Canada Alliance Mobility Solutions Full time

    Location: RichmondEmployment Type: Full-timeIndustry: Automotive / Mobility SolutionsAre you a reliable, self-motivated individual with a passion for helping others? Are you ready to learn and grow in a rewarding career? We're looking for a dynamic team player to join our growing business specializing in wheelchair accessible vans.This is a unique...

  • Customer Solutions Advisor

    1 week ago

    Richmond, British Columbia, Canada Alliance Mobility Solutions Full time

    Location: RichmondEmployment Type: Full-timeIndustry: Automotive / Mobility SolutionsAre you a reliable, self-motivated individual with a passion for helping others? Are you ready to learn and grow in a rewarding career? We're looking for a dynamic team player to join our growing business specializing in wheelchair accessible vans.This is a unique...

  • Customer Solutions Specialist

    9 hours ago

    Richmond, British Columbia, Canada Pure Lifestyle Inc. Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our company works as the "middle...

  • Technical Solutions Manager

    7 hours ago

    Richmond, British Columbia, Canada Boeing Full time

    At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Vancouver is seeking a Technical Solutions Manager - Cybersecurity Analytics (IC), role is Virtual...

  • Regional Account Manager

    2 days ago

    Richmond, British Columbia, Canada Waste Solutions Canada Full time

    Regional Account ManagerWaste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada. For the past six consecutive years, we've been recognized each year on the Globe and Mail's Fastest Growing Companies in Canada list. We've also been Great Place to Work certified for five consecutive years, and in...

  • Customer Sales Representative

    1 week ago

    Richmond, British Columbia, Canada BlueArrow Connections Full time

    Are you a people-person with a passion for delivering exceptional customer service? We're looking for an enthusiastic, solution-oriented Customer Sales Representative to join our fast-paced and collaborative team. In this role, you will serve as the first point of contact for customers—resolving issues, answering questions, and creating positive...

  • Customer Account Leader

    7 days ago

    Richmond, British Columbia, Canada Standard Aero Full time

    Job Title    Customer Account LeaderSummaryActs as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc).  Understands and implements solutions to maximize the customer experience and the financial requirements of...

  • Customer Account Leader

    7 days ago

    Richmond, British Columbia, Canada Standard Aero Full time

    DescriptionJob Title    Customer Account LeaderSummaryActs as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc).  Understands and implements solutions to maximize the customer experience and the financial...

  • Customer Account Specialist

    2 days ago

    Richmond, British Columbia, Canada Radius Fire Protection Full time

    Position DetailsAs anCustomer Account Specialist (Fire Protection Services), you are responsible for managing and developing a portfolio of fire service accounts. This role requires strong relationship-building skills, proactive account planning, and the ability to serve as a customer advocate. The ideal candidate will deliver exceptional service through...

  • Commercial Solutions Sales Representative

    2 weeks ago

    Richmond, British Columbia, Canada OPENLANE Full time

    Who We AreAt OPENLANE we make wholesale easy so our customers can be more successful.We're a technology companybuilding the world's most advanced—and uncomplicated—digital marketplace for used vehicles.We're a data companyhelping customers buy and sell smarter with clear, actionable insights they can understand and use.And we're an innovation...