IT Support Analyst

BWXT Canada Ltd. (BWXT Canada) has over 60 years of expertise and experience in the design, manufacturing, commissioning and service of nuclear power generation equipment. This includes steam generators, nuclear fuel and fuel components, critical plant components, parts and related plant services. BWXT Canada's subsidiary, BWXT Medical Ltd. (BWXT Medical) provides its customers, who conduct life-saving medical procedures for patients around the world, the benefit of decades of experience in the development, manufacturing, packaging and delivery of medical isotopes and radiopharmaceuticals. Headquartered in Cambridge, Ontario, BWXT in Canada has approximately 1,800 employees at locations in Peterborough, Toronto, Arnprior, Brampton, Port Elgin, Owen Sound, Kanata and Oakville, Ontario and Vancouver, British Columbia. BWXT Canada is a subsidiary of BWX Technologies, Inc. (NYSE: BWXT). Follow us on Twitter @BWXT

Welcome to BWXT

We believe in empowering our employees and cultivating a dynamic workplace that fosters growth and collaboration. Whether you're an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and contribute to nuclear innovation. We required a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are passionate about making a difference.

Position Overview:

As our IT Support Analyst, you will provide hands-on support to maintain and optimize in-house technology equipment and IT assets. You will be responsible for installing, configuring, diagnosing, repairing, and upgrading hardware and software to ensure peak performance. Acting as an extension of the helpdesk team, you will handle Tier 2 support requests and provide site-specific technical assistance, collaborating closely with Client Services teams across the U.S. and Canada. This role requires strong communication skills and a commitment to delivering a high level of customer service to users.

Location:

On-site, Cambridge, ON

Your Day to Day as our IT Support Analyst:

• Install, configure, maintain, and optimize desktops, laptops, and network hardware and software to ensure reliable performance and minimal downtime.
• Create, deploy, and maintain standard and specialized desktop images using deployment tools.
• Diagnose and resolve hardware, software, and network issues; provide advanced troubleshooting and desk-side support for end users.
• Support remote access systems, mobile devices, and broadband services.
• Assist with system security patches, upgrades, and decommissioning of IT assets in a secure manner.
• Maintain accurate inventory of computer systems, components, and software licenses.
• Provide user training, documentation, and responsive customer service.
• Collaborate with IT System Engineers to support data center operations and infrastructure tasks.
• Stay current with emerging technologies and best practices in end-user support.
• Follow all company policies and safety procedures while contributing to a positive, collaborative team environment.
• Be available for occasional after-hours support and flexible scheduling as required.

Required Qualifications:

• University degree or college diploma in Computer Science, Engineering, or a related field.
• 2–3 years of relevant IT support experience, including technical call center, helpdesk, or customer service roles.
• Strong knowledge of IT host services, storage technologies, networking, and enterprise data storage/back-up solutions.
• Experience with desktop operating systems (Windows 10/11), Active Directory, Exchange, Group Policy, and peripheral device configuration.
• Familiarity with image deployment processes, software package deployment tools, and ticketing systems (LANDesk preferred).
• Understanding of LAN/WAN environments, hardware, and departmental compliance procedures.
• Exceptional written, oral, and interpersonal communication skills, including documentation and rapport-building.
• Proficient with Microsoft Office and office automation software.
• Strong problem-solving, organizational, and team collaboration abilities, with flexibility to adapt to changing environments.
• Committed to providing excellent customer service and supporting effective workload management under general supervision.

WHAT WE CAN OFFER YOU: Ensuring the well-being of our employees is our priority and we offer comprehensive and competitive benefits for our employees and their families.

• Comprehensive Health Benefits – Including health, dental, vision, and disability coverage to keep you feeling your best.
• Secure Your Future – Defined Contribution Pension Plan and an optional Company-matched retirement savings plans (RRSP/TFSA/EPSP)
• Work-Life Balance – Flexible hybrid schedules and compressed workweek option available
• Help Grow Our Team – Earn generous referral bonuses with our two-tiered Employee Referral Program ($1,500 and $3,000).
• Invest in Your Education – Up to $5,250 USD per year through our Educational Refund Plan.
• Professional Development – Gain access to training, certifications, and growth opportunities to advance your career.
• Your Wellness Matters – Enjoy gym membership discounts and access to mental health support programs.
• A Welcoming Workplace – Join a diverse, inclusive, and supportive culture that celebrates you.
• Fun & Connection – Engage in team-building activities organized by our Social Committee.

Ready to grow with us? Apply now and let's build something amazing together

BWXT confirms that the position represents a current vacancy within our organization.

At BWXT, we are committed to a fair, transparent, and inclusive hiring process. As part of our recruitment process, we use artificial intelligence (AI) tools to assist with screening and evaluating applicants. These tools support our efforts to make consistent and equitable hiring decisions.

The base salary range for this position in Ontario at the start of employment is expected to be between $68,000 and $90,000 per year. However, the base salary offered is based on local job market factors and may vary further depending on factors specific to the selected job candidate, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to these considerations, the total compensation package for this position may also include other elements, such as an annual cash incentive in addition to a full range of medical, retirement, and/or other benefits. Details of participation in these benefit plans will be provided at such time the selected job candidate receives an offer of employment.

Learn more about how BWXT employs nuclear technology to solve some of the world's most important problems. BWXT's capabilities video showcases our innovation in commercial nuclear power, addressing climate change, as well as our advanced nuclear medicine products treating patients around the world. We are People Strong. Innovation Driven.

BWXT Canada Ltd. embraces diversity of thought, values individuality, encourages new perspectives and provides equal opportunity in employment for all qualified employees and applicants without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability, or any other category protected by provincial law. BWXT Canada is committed to fostering an accessible, fair, and inclusive environment where all employees are able to access goods while being respected and supported. If you require accommodations during the application or interview process, please advise us as soon as possible so appropriate arrangements can be made. If you require information in a format that is accessible to you, please contact Human Resources.