Customer Service Roles

Apply By: Friday, June 5, :59 pm EDT

Customer Service Roles - English & Bilingual (English/French) - Open to all levels of experience

Job ID:

236255

Posting status:

Open

Organization:

Ministry of Public and Business Service Delivery

Division:

ServiceOntario

City:

Alexandria, Bancroft, Belleville, Brockville, Cobourg, Cornwall, Embrun, Hawkesbury, Kemptville, Kingston, Lindsay, Minden, Morrisburg, Napanee, Ottawa, Pembroke, Petawawa, Peterborough, Picton, Renfrew

Position(s) language:

English

Job term:

1 Temporary contracts for up to 6 months

Job code:

Customer Service Rep 2

Salary:

$ $33.40 Per hour*

*Indicates the salary listed as per the OPSEU Collective Agreement.

Make an Impact at ServiceOntario — We offer a training program to ensure you are successful in the role

About the job

In this position you will:

• provide front counter customer service providing information related to government programs, products and services
• collect payments and issue receipts
• resolve customer inquiries
• stay current on policies and procedures

Learn about the Customer Service Representative role

Learn about the services we offer

What you bring to the team
We believe exceptional service must have:

• Customer focus to provide optimum service, explain information and meet customer needs resulting in a positive experience.
• Thinking skills to probe for information, assess situations, and take appropriate actions.
• Patience and empathy to navigate sensitive client situations professionally.
• Effective communication to explain guidelines and procedures, write concise correspondence, apply empathy and patience to meet customer needs.
• Team collaboration to work well with colleagues in a team environment.
• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
• Bilingual vacancies require oral French language skills at the advanced level and your proficiency level will be confirmed before hire

Please Note:

• A cover letter and resume is not required at this time. Please complete this APPLICATION. You may be contacted for further assessment.
• This is an open call for future unilingual and bilingual (English/French) short-term opportunities. Applications will be reviewed as needed.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information:

Apply by:

Friday, June 5, :59 pm EDT

Position details:

• 1 English Temporary, duration up to 6 months, 50 Monck St, Bancroft, East Region or 101 Main St N, Alexandria, East Region or 199 Front St, Belleville, East Region or 7 King St W, Brockville, East Region or 1005 Elgin St , Cobourg, East Region or 720 14th St W, Cornwall, East Region or 717 Notre Dame St, Embrun, East Region or 179 Main St E, Hawkesbury, East Region or 10 Campus Dr, Kemptville, East Region or 1201 Division St, Kingston, East Region or 322 Kent St W, Lindsay, East Region or 12598 Hwy 35, Minden, East Region or 8 5th St, Morrisburg, East Region or 7 Snow Rd, Napanee, East Region or 110 Laurier Ave W, Ottawa, East Region or 400 Pembroke St E, Pembroke, East Region or 14 Ypres Boulevard, Petawawa, East Region or 300 Water St, Peterborough, East Region or 1 Pitt St, Picton, East Region or 316 Plaunt St S, Renfrew, East Region, Criminal Record Check

Compensation group:

Ontario Public Service Employees Union

Work hours:

Schedule 3.7

Category:

Customer and Client Services

Posted on:

Monday, November 3, 2025

Note:

• About security checks:
  
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

• Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level

• Starting salary for the CSR - 2T level will be 27.02 per hour

• T-MG-236255/25

How to apply:

• You must submit your application using only one of the methods identified below.

• Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.

• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

• Be sure to quote the Job ID number for this position.

• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

Send application to:

Please complete the APPLICATION link in the body of the job advertisement.

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation:

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais/français), vous devrez également passer un test de compétences linguistiques en français.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

Information collection notice

We are collecting your personal information to assess how well you meet the qualifications for employment with the Ontario Public Service, and for related recruitment purposes. The collection of personal information is necessary to the proper administration of OPS Careers, which is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25.

Please do not include any more personal information than is needed for your application (for example, do not include your photograph or social insurance number).

If you have any questions about how your information is collected, used, shared or saved, please contact us.

Strengthening Ontario, together

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