Specialist, Financial Aid

Primary needs is Lancaster, York, and Gettysburg

Job Summary: This position is responsible for the processing of federal and/or state financial aid, communicating with students, and ensuring that students' customer service needs are addressed.
 

Minimum Qualifications:

H.S. Diploma or equivalent and 4 years experience or, a combination of experience and education sufficient to successfully perform the duties of the job.

Licensing Requirements: Valid Driver's License; Compliance with PA ACT 15

Hiring Range:$44,213 - $55,267

Preferred Qualifications: Financial Aid experience preferred, but not required. 

Job Specific Task List:

• Provide financial aid program support to processing tasks as assigned by an assistant director of financial aid and/or a coordinator; work on cross-unit teams to address specific financial aid needs for the unit. - (Essential)
• Process financial aid applications, award aid to students' accounts, verify financial aid documentation, intake financial aid and/or verification documents, and reconcile aid. - (Essential)
• Meet requested financial aid production targets and maintain accuracy to a designated degree of correctness. - (Essential)
• Analyze and interpret federal student aid regulations as outlined in the college's financial aid Policies and Procedures manual and the Federal Student Aid handbook – and make decisions about students' aid; decipher IRS tax laws and apply them to the verification process; resolve C codes by analyzing and interpreting data from the National Student Loan Database, Department of Homeland Security documentation, Selective Service information, Social Security Administration documents and default resolution; review NSLDS for aggregates and mid-year transfers. - (Essential)
• Collect, organize, and process incoming confidential documents including verification forms, tax returns, and W2 statements from students and parents; review forms to verify accuracy and completeness; utilize proper method of communication to request missing information; review, scan/index, and enter data of incoming financial aid paperwork received from students; guide students through satisfactory academic progress application process; assist students with dropping/adding/failing/taking incompletes as it relates to financial aid. - (Essential)
• Complete all third-party paperwork including but not limited to: OVR, Housing Authority, Childcare Information Services (CCIS), and KEYS. - (Essential)
• Send financial aid communications and outreach to students and deliver financial aid educational programming to students, to college partners, and to external stakeholders. - (Essential)
• Meet with students to address and resolve students' questions and customer service needs via phone, email, face-to-face interactions, and remote delivery methods. - (Essential)
• Develop expertise and serve as a subject matter expert in the content area; remain current on new and innovative practices in the field; develop and maintain a network with colleagues through professional organizations and other types of professional alliances; coordinate services with other departments; and maintain the secure storage of confidential documents. - (Essential)
• Build and maintain effective communication and relationships with staff, faculty and members of college leadership. - (Essential)
• Travel to various locations to participate in meetings, training, etc.; all financial aid staff will be expected to participate in awarding financial aid, conducting student verifications, SAP appeal reviews, and coverage of customer service as assigned; all staff may be assigned to cover evening and/or weekend hours. - (Essential)
• Other duties as needed or assigned - (Essential)

Job Type: Full-time 12 month

If part time, hours per week: N/A

About Us:

Our Purpose: Learning for all; learning for life.

Our Core Values: A Circle of Caring

• We work together to shape and build our preferred future.
• We encourage and celebrate creativity and innovation.
• We set high goals and strive to achieve them.
• We strive to provide exceptional service to all who help shape our future.

• We are gateways to student success and opportunity.
• We promote respect, collegiality, and equity-mindedness in all we say and do.
• We nurture awareness and cultural sensitivity to create a climate of trust.
• We are growth-minded, believing that each of us is capable of learning, developing and growing to support our mission.

• We are honest and hold each other and ourselves to the highest ethical standards.
• We provide the most accurate information available in all communications.
• We are transparent about our decisions as individuals and teams.
• We embrace broad engagement in the shared governance process.