Receptionist

1 week ago

Brampton, Ontario, Canada ErinoakKids Center for Treatment and Development Full time
ErinoakKids is currently seeking a Receptionist at our Brampton site. As the first point of contact for client families, visitors and volunteers, this role is responsible for creating a positive, warm and welcoming first impression of ErinoakKids. This role also provides essential administrative support to ensure smooth day-to-day site functioning.

Key Responsibilities:
  • Responds to client and general inquiries in person and by telephone, and directs client concerns appropriately following organizational policy;
  • Enters, attends, and edits client appointments in Meditech, as required;
  • Accountable for appointment outcomes and data integrity related to appointments;
  • Ensure client confidentiality at all times;
  • Responsible for overall incoming/outgoing mail for the site;
  • Maintains a safe, clean, and organized reception area;
  • Acts as a main point of contact during emergency codes and procedures and supports any emergency procedures as per organizational policy.
Qualifications:
  • Minimum two (2) years of experience in a similar role;
  • A college diploma in a related field is an asset;
  • Proficient knowledge of office equipment (postage meter machines, fax machines, photocopiers and multi-line telephone systems);
  • Excellent interpersonal and communication skills;
  • High attention to detail with the ability to work independently and collaborate effectively with others;
  • Ability to problem-solve effectively to meet the requests and needs of clients and staff;
  • Ability to resolve issues in a timely manner using good judgment;
  • Demonstrated proficiency with MS Office products;
  • Working knowledge of Meditech information systems is an asset;
  • Bilingualism in French and English is an asset.

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