Temporary-Parking Permit Program Assistant

2 weeks ago

Steinbach, Manitoba, Canada Staffmax Staffing & Recruiting Full time $20,000 - $40,000 per year

Location: Steinbach, MB

Pay Rate: $17.50/hour

Term: 1 month

Hours: 8:30 a.m. to 3:30 p.m. Monday to Friday


Responsibilities:

  • Provide excellent customer service.
  • Respond to a high volume of phone calls, emails, and in-person inquiries.
  • Process Parking Permit transactions, ensuring accuracy and verifying medical information.
  • Address and resolve customer complaints and issues with professionalism and empathy.
  • Handle inbound and outbound mail.
  • Record transactions accurately and in a timely manner.
  • Maintain a well-organized and welcoming office area.
  • Communicate consistently in a respectful, responsive, and responsible manner.
  • Respect and value the diversity of communities and individuals.
  • Regularly prioritize workload to meet deadlines.
  • Perform other duties as assigned.

Qualifications:

  • High School Diploma required; post-secondary education in Office Administration is an asset.
  • Experience working in customer service, including direct interaction with diverse clients.
  • Strong customer service skills: polite, considerate, patient, calm under pressure, empathetic, friendly, and solution-oriented.
  • Proficiency in Microsoft Office 365.
  • Accurate and efficient data entry skills.
  • General knowledge and experience working with persons with disabilities.
  • Understanding of accessibility standards and accessible customer service practices.
  • Ability to work independently and collaboratively within a team, demonstrating initiative and cooperation.

We thank everyone who applied. Only those selected for an interview will be contacted.

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