Clinical Manager

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.

Healthcare Revolutionized 2030 is our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women's to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.

Applicants must reside and be legally eligible to work in Ontario.
This is a
Regular Full-Time
Opportunity.

Type:
New

Job Description
WCH welcomes applicants for an exciting leadership opportunity as a
Clinical Manager
for the Acute Ambulatory Care Unit (AACU), GIM and Nephro Clinics. Reporting to the Director, Specialized Medicine & Mental Health, the Clinical Manager will oversee the daily operations of the AACU & Clinics and ensure alignment with WCH strategic priorities through effective operations, project and budget management, performance reviews and reporting of the program work. The incumbent must be able to work independently with a high degree of initiative, discretion, and tact, and be willing to work collaboratively and cooperatively building and fostering strong working relationships with key stakeholders in a challenging and dynamic environment.

The Clinical Manager will serve as the inspirational leader for their team(s). They will have significant experience in Acute Patient Care and Medical Programs. They will demonstrate an approachable leadership style that is adaptable to the internal and external changes that impact the unit. They will therefore demonstrate leadership competencies in interpersonal communication, customer service, diversity management, conflict management, human resource management, interpersonal skills, negotiation and influence, self-management, teaching others, career specific expertise and teamwork. The Clinical Manager's leadership must also include experience in change management and understanding the human side of change.

Collaborating with the Clinical Director, Medical Directors and other internal and external stakeholders, the Clinical Manager will implement the key elements of the Women's College Hospital Strategic Plan and the priorities of the AACU & Clinic services. As an inspirational leader for their teams, the Clinical Manager will demonstrate an approachable leadership style with experience in change management.

Summary Of Duties, But Not Limited To

• In collaboration with the Health Care Team builds, a culture that is focused on ensuring safety and best practices and delivers the highest possible levels of patient satisfaction is a primary focus of the unit.
• Develops strategies with the Health Care Team to improve clinical processes, and improves timeliness of care and quality of care.
• Works with the Specialized Medicine leadership team to fulfill the program's mandate as a freestanding academic ambulatory hospital.
• Leads and focuses the Health Care Teams' efforts to develop a plan to identify, monitor and minimize high-risk situations ensuring a safe work and patient care environment.
• Acts as a role model/mentor to unit staff and ensure compliance with professional standards, e.g., College of Nurses of Ontario.
• Maintains an organizational climate that promotes staff development, education, achievement, quality improvement, research and professionalism and working in collaboration with the Clinical Director.
• Strategically plans, implements and evaluates new and existing program developments consistent with WCH vision and priorities.
• Establishes processes to incorporate customer feedback as part of the annual staff performance reviews, and meets with staff annually to review performance and set annual objectives.
• Consults with internal and external stakeholders to identify needs and develop a plan of action to ensure that expectations can be met.
• Ensures a continuous focus on patient experience improvement by developing an open process to respond to patient care issues that includes participation of the Health Care Team.
• Nurtures and cultivates community linkages / partnerships to support patient care and meet the mission and vision of WCH.
• Develops data gathering for meaningful interpretation in order to provide accurate information for program decisions and potential research initiatives. In addition, seeks out evaluative indicators for the teams to implement and monitor.
• Maintains close working relations with other departments for joint decision-making and problem solving.
• Manages human resources; staffs appropriately to provide cost effective and productive use of human resources within approved staffing budget; facilitates communication and problem solving between all members of the Health Care Team; schedules staff; assesses and evaluates staffing requirements; identifies performance management issues and develops action plans for correction, then counsels staff as necessary, providing guidance regarding roles and responsibilities.
• Provides the leadership necessary to coordinate the activities of all staff including nursing, physicians, housekeeping and clerical to ensure that patient satisfaction and safety are maintained.
• Encourages and raises awareness among staff and physicians to participate in measures promoting fiscal responsibility with respect to resources.
• Ensures that appropriate material resources are available for the provision of quality patient care and manages these resources with budget/contractual arrangements. Employs formal and informal networks to creatively meet the changing needs and budget targets and ensures successful operations of the unit.

The responsibilities described above are representative and are not to be construed as all-inclusive.

Qualifications

• Successful completion of an Undergraduate degree in Health Sciences such as Nursing or other regulated health professional field required
• Masters' degree preferred and/or plans for enrollment
• Current registration in good standing with a Regulatory College (related to a given health profession)
• Ten (10) years of progressively responsible and related experience required
• Five (5) years recent experience in a managerial or similar leadership role preferred.
• Experience working in a hospital environment preferred
• Knowledge of collective agreements and managing a unionized labour force
• Excellent human and financial resource management and strategic planning skills required
• Great interpersonal and relationship building, coaching, mentoring and team building skills that facilitation positive interactions with health care team
• Excellent organizational, prioritization, and time-management skills required to coordinate multiple activities, issues and projects simultaneously
• Collaborative and client service oriented with the proven ability to work effectively with a diverse group of colleagues
• Excellent verbal and written communication, including presentation/facilitation skills to a broad range of audiences, effective influencing and negotiating skills
• Possess the ability to introduce and effectively facilitate change
• Proven ability to think critically and use sound judgment in assessing difficult situations, coupled with the ability to take a creative and proactive approach to problem recognition, problem solving and conflict resolution
• Commitment to professional development
• Engagement and commitment to WCH vision mission and values
• Demonstrated record of good performance and acceptable attendance will be considered as part of the selection criteria.
• Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women's College Hospital.
• This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all.

Why Choose Us?

• Be part of a dedicated team committed to excellence.
• Shape the future of healthcare in a supportive environment.
• Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP).

Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.