Box Office Staff

7 days ago

Ottawa ON KS W, Canada OTTAWA SPORTS & ENTERTAINMENT GROUP Full time $30,000 - $45,000 per year

The box office staff will deliver exceptional customer service to patrons visiting the Box Office on game days by selling tickets while also assisting patrons access their previously purchased tickets on their phone.

What you'll do:

  • Assist guests with purchasing tickets to TD Place ticketed events.
  • Process payment for tickets via POS machines.
  • Help guests access mobile tickets on their smart phone.
  • Answer customer questions regarding TD Place venue, policies, procedures using supervisor and managers as a resource when necessary.
  • Welcoming guests in a polite and friendly manner.
  • Balance a till at the end of every shift.

What's needed:

  • Any previous sales / retails sales experience is an asset.
  • Strong communication skills, ability to interact with customers.
  • Problem solving skills, work through ticketing related problems with customers.
  • Very strong computer literacy and aptitude is essential.
  • Familiarity with both Apple and Android apps and cell phone technology.
  • The ability to stand for extended periods.
  • Bilingualism is considered an asset.
  • Must be available to work evenings, weekends and public holidays.

What's in it for you:

Located at Lansdowne Park, the Ottawa Sports and Entertainment Group (OSEG) is the largest sports and entertainment company in the capital. We are proud owners of the Ottawa REDBLACKS, and Ottawa 67's. We are also home to the Ottawa Charge, Atletico Ottawa, Ottawa Blackjacks, and Ottawa Rapid FC, and live events at TD Place. OSEG and its related Foundation were founded on the vision of its partners - to create year-round world-class guest experiences and give back to the Ottawa community.

TD Place is an advocate for equity, diversity, and inclusion and invites and encourages all candidates to apply for this role, including women, Indigenous peoples, members of racialized communities, persons with disabilities and persons of minority sexual orientations and gender identities. Additionally, we are happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Please note this role will require interacting with the public, including in crowded spaces. TD Place is committed to providing a safe and enjoyable experience for all employees and guests. We encourage you receive a full dose of the COVID-19 vaccination (subject to applicable exceptions).

We appreciate the time and effort it takes to apply and thank all applicants for their interest. Our selection process utilizes AI to compliment application screening. We'll reach out to candidates whose applications best match the role's requirements.

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