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Market Cashier/Server

2 days ago

Canmore AB TW J, Canada Stone Creek Resorts Full time

Market Cashier/Server - Silvertip Resort

Are you passionate about providing exceptional customer service in a dynamic environment? Join our team as a Market Cashier/Server at Silvertip Resort, where you will engage with guests, process transactions, and enhance the overall experience for both on-course players and market customers.

About Stone Creek Resorts Inc.

Stone Creek Resorts Inc. is a well-established Alberta-based company, renowned for delivering exceptional hospitality and luxury lifestyle experiences. The company operates two world-class golf resorts: Silvertip Resort in Canmore, Alberta, and Eagle Ranch Resort in Invermere, British Columbia. In addition to its resort operations, Stone Creek is a leader in resort real estate development, with Silvertip Resort recognized as Canada's premier community for luxury resort real estate.

The Silvertip master plan features a diverse mix of luxury estate lots, condominium and multi-family units, and resort accommodations, with projected annual real estate sales of up to $100 million. Future developments at Silvertip include Silvertip Village, a state-of-the-art conference centre, a gondola, a Nordic spa and wellness center, and 850 staff housing units-further enhancing the resort's position as a world-class destination.

Silvertip Resort occupies an unparalleled location in the heart of the Canadian Rockies. For over 20 years, we have been dedicated to providing world-class guest experiences, including our renowned championship 18-hole golf course, while maintaining a strong commitment to preserving the surrounding natural environment. Silvertip is more than just a resort; it is an extraordinary experience where nature and luxury seamlessly blend, creating unforgettable memories for all who visit.

Position Summary

As a Market Cashier/Server, you will be a key member of our Food & Beverage team, ensuring a welcoming and efficient experience for guests. This role involves processing transactions, taking food and beverage orders, and maintaining a clean and organized work environment. You will also support operations at Bunkers, our on-course shop, ensuring golfers have access to snacks and refreshments while enjoying their game.

Why Silvertip Resort

  • Discounted: golf privileges, staff meals, restaurant meals, grocery and golf shop purchases at Silvertip Resort & Eagle Ranch Resort.
  • Staff Accommodation on site. $23 per day.
  • Our people experience working at a world-class Golf resort.
  • We offer a diverse and engaging work environment in a unique location.
  • Close to many outdoor adventures - Banff National Park, Kootenay National Park, Sunshine Resort, Lake Louise Resort, Kicking Horse Mountain Resort, etc.

Key Responsibilities

  • Greet and assist customers warmly, creating a welcoming environment that encourages repeat visits.
  • Process customer orders and payments accurately using the Point-of-Sale (POS) system.
  • Serve food and beverages promptly and courteously, adhering to service standards.
  • Adhere to ProServe standards and all local alcohol service regulations, verifying identification and ensuring responsible service.
  • Provide attentive service at Bunkers, ensuring golfers have access to refreshments.
  • Maintain cleanliness and organization in both the market and Bunkers, following health and safety regulations.
  • Conduct inventory counts and assist with restocking shelves and rotating products.
  • Routinely check product use-by dates, removing expired items and reporting discrepancies.
  • Address guest inquiries and concerns professionally, escalating issues when necessary.
  • Collaborate with kitchen staff and fellow team members to ensure smooth operations.
  • Inform guests about daily specials and promotions, encouraging sales.
  • Follow shift instructions, including cleaning, table setting, and collecting materials from other departments.
  • Assist in other areas of the Resort as needed.
  • Reconcile transaction lists from credit card machines with POS records.
  • Prepare deposit envelopes, record deposit amounts, and complete safe depository procedures.
  • Document and report incidents or accidents that occur during service.

Requirements

  • Eligible to work in Canada.
  • ProServe certification required (or willingness to obtain).
  • Ability to lift up to 50lbs occasionally, 30lbs frequently, and 20lbs constantly.
  • Previous experience in customer service, retail, or food & beverage preferred.
  • Strong customer service, teamwork, and communication skills.

  • Ability to work in a fast-paced, team-oriented environment.

  • Comfortable working in a variety of indoor and outdoor conditions.

Duration: This is a Full-Time seasonal position, April to October. Overtime during busy periods may be required.

Stone Creek Resorts Inc. is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.