Inside Sales Representative

Status:

Location:

Reporting to the Business Centre Manager, the Inside Sales Representative is responsible for generating new business by following up on inbound customer leads, qualifying their needs, selling appropriate products and services, and developing strong customer satisfaction via phone (inside sales) and web contact

MAIN RESPONSIBILITIES:

• Answering the phone in a professional manner according to the phone etiquette policy. Placing orders, reserving rentals, booking fit tests, etc.  Providing accurate pricing, and redirecting calls as needed.
• Dealing with walk in customers in the showroom. You are always to greet the customer and inquire as to whether they would like any assistance finding what they are looking for.
• Invoicing and making sure that all guidelines are followed correctly according to different requirements for different accounts. All pricing, cost codes, PO's, contact information, and work orders will be accounted for and correct, including monthly rental billings
• Issuing refunds when applicable.
• Respond to email requests from the outside sales reps as well as any sales or quote requests from customers. These are to take priority and be followed up on same day.
• Data Entry, inputting field tickets into P21.
• Quality control is to be done throughout the week. Paperwork is to be verified and all products must be signed off as ready and accounted for. This includes doing piece counts and visual checks (ex. check gauges, etc.). Call backs are to be made if product has been ready for pick up longer than 2 weeks.
• Maintains excellent communication between departments.
• Seek out new customers and sales opportunities, as well as maintain current customer relationships. 
• Expected to keep the showroom fully stocked and keep up on housekeeping duties. Shelves are to be full; floors and windows are to be kept clean at all times. Regular Merchandising to be done to keep our showroom looking fresh.
• Update your product knowledge by studying new product descriptions, participating in educational opportunities.
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

REQUIREMENTS:

• One (1) to three (3) years of industry experience preferable, or a combination of relevant professional training and experience;
• Good English communication skills written and spoken
• Demonstrated people skills;
• Excellent organizational skills;
• Knowledge of products and services sold within our market;
• Must be customer service driven;
• Good knowledge of MS Office (Word, Excel, Outlook).

We are a major player in the safety service and rentals of a variety of life protecting safety equipment. Certified* as a Great Place to Work, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.  

What sets us apart is our: 

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.   

• A strong national network offering real opportunities to grow: our people make the difference. 

Among our benefits: 

• Flexible group insurance plan customizable to your needs. 

• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP). 

• Group RRSP with employer contribution and TFSA. 

• Postsecondary Scholarship Program for our employee's children. 

• Years of Service Recognition Program.  

Come build your career with us, a growing network where our people make it happen 

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted. 

* It is a certification within a larger organization which includes BROGAN Fire & Safety.