Office General Manager, Operations HR Generalist

Why BoomerangFX?

BoomerangFX is more than just a tech company—it's a movement revolutionizing private-pay healthcare. Recognized on Deloitte's Fast 500 as one of North America's fastest-growing tech companies (6th in Canada, 23rd in North America), we've scaled over 8,000% and are on track for an IPO.

With headquarters in Miami and offices spanning Canada, the UK, Australia, and Barbados, BoomerangFX is a global enterprise backed by international private equity. We're honored as Gartner's Disruptor of the Year and have built a recession-resilient business model in a rapidly expanding market, reflecting our bold ambition to dominate the healthcare technology landscape as a global leader in practice management software and digital marketing solutions.

At BoomerangFX, we empower medspas, cosmetic surgery clinics, dermatology practices, dental offices, vision clinics, and more with an all-in-one SaaS platform. Our solutions streamline practice management, EMR, scheduling, lead generation, and digital marketing, helping hundreds of clinics boost revenue, improve efficiency, and enhance patient experiences.

Job Type:
Full-time (On-site)

Salary:
70K - 75K + 10% Bonus.

Role Overview

The Office General Manager – Operations & HR Generalist is a senior, hands-on leadership role responsible for the smooth day-to-day functioning of the office, internal operations, and human resources processes. This position serves as the operational backbone of the organization, ensuring efficiency, compliance, employee support, and organizational alignment across departments.

The role requires a proactive, detail-oriented professional who can balance strategic thinking with execution, manage multiple priorities, and act as a trusted partner to leadership and staff. The individual will oversee office management, operational workflows, HR administration, employee relations, and compliance, while fostering a positive, productive, and professional workplace culture.

Key Responsibilities

Office & Facilities Management

• Oversee all daily office operations to ensure a safe, organized, and efficient workplace
• Manage office facilities, including maintenance, cleaning services, security, utilities, and space planning
• Coordinate vendor relationships (office supplies, IT support, facilities, benefits providers, etc.)
• Maintain inventory of office equipment and supplies; manage purchasing and cost control
• Ensure office policies, procedures, and standards are consistently followed
• Serve as the primary point of contact for onsite staff needs and office-related issues

Operations Management

• Develop, implement, and continuously improve internal operational processes and workflows
• Support leadership in operational planning, execution, and performance tracking
• Identify inefficiencies and recommend solutions to improve productivity and cost effectiveness
• Coordinate cross-functional activities to ensure alignment and timely execution of initiatives
• Manage operational documentation, SOPs, and internal controls
• Assist with budgeting, expense tracking, and vendor cost negotiations
• Ensure operational compliance with company policies and applicable regulations

Human Resources (HR Generalist) Responsibilities

Talent & Workforce Administration

• Manage full employee lifecycle processes including onboarding, offboarding, and internal transitions
• Coordinate recruitment logistics, interview scheduling, and hiring documentation
• Maintain accurate employee records and HR systems
• Ensure timely completion of employment paperwork and compliance documentation

Employee Relations & Support

• Serve as a trusted point of contact for employee questions regarding policies, benefits, and workplace issues
• Support conflict resolution and employee relations matters with professionalism and confidentiality
• Promote a positive, inclusive, and compliant workplace culture
• Assist leadership with performance management processes and documentation

Policies, Compliance & HR Operations

• Maintain and update employee handbook, policies, and procedures
• Ensure compliance with employment laws, workplace regulations, and internal standards
• Coordinate benefits administration, enrollments, and employee communications
• Support audits, reporting, and compliance requirements as needed

Leadership & Communication

• Act as a liaison between leadership and staff on operational and HR matters
• Provide regular updates and insights to leadership regarding office operations and workforce needs
• Support change management initiatives and company growth efforts
• Lead by example, modeling professionalism, accountability, and discretion

Required Qualifications

• Bachelor's degree in Business Administration, Human Resources, Operations, or a related field (or equivalent experience)
• 3–5 years of experience in office management, operations, HR generalist, or similar multifaceted roles
• Strong knowledge of HR best practices, employment compliance, and workplace policies
• Proven experience managing office operations and vendor relationships
• Excellent organizational, multitasking, and problem-solving skills
• Strong written and verbal communication abilities
• High level of discretion and professionalism when handling confidential information
• Proficiency with common office software, HRIS systems, and operational tools

Preferred Qualifications

• HR certification (PHR, SHRM-CP, or equivalent)
• Experience in a growing or fast-paced organization
• Prior experience supporting executive leadership
• Background in process improvement or operational scaling

Core Competencies & Skills

• Operational leadership and execution
• HR administration and employee relations
• Process improvement and documentation
• Strong attention to detail and follow-through
• Conflict resolution and interpersonal communication
• Time management and prioritization
• Confidentiality and ethical judgment
• Adaptability and proactive problem-solving

Success Indicators

• Efficient, well-organized, and fully functional office operations
• High employee satisfaction and smooth onboarding/offboarding experiences
• Strong compliance with HR and operational policies
• Improved operational efficiency and reduced disruptions
• Positive, professional workplace culture