Representative, Benefits

Salary range: The salary range for this position is CAD $30.87 - $44.37 / hour Why Fraser Health?:
Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

All new hires to Fraser Health must have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Reporting to the Lead, Benefits & Employee Information, the Representative is responsible for supporting the day-to-day workflow of the Benefits Team. The Representative monitors workflow issues and/or staff performance concerns and provides reports to the Lead. Ensures a fully integrated, high quality and effective service is provided, meeting bi-weekly pay period objectives and deadlines in an efficient and timely manner. The Representative participates in the department planning process assists with implementation of new processes and ensures adherence to all departmental processes. Makes recommendations for further process improvements post
- implementation, assisting with updating process documentation as required. The Representative ensuring reporting and account reconciliations for Health Benefits Trust (HBT), Pacific Blue Cross (PBC), Medical Services Plan (MSP) and Joint Trusts are up-to-date and assists with processing a variety of transactions. Conducts on-going audits and assists in creating associated reports according to the applicable collective agreements or the Terms and Conditions of Employment for Non-Contract Employees.

**Responsibilities**:

- Provides formal and informal feedback to the Representatives to support their individual objectives. Supports the Attendance Promotion process by monitoring attendance, supporting employees and addressing attendance concerns in conjunction with the Lead as they arise.
- Assists the Lead with supervisory functions such as recruitment, selection and other related processes as required. Provides feedback and supports the Lead in the preparation of performance appraisals.
- Provides, oversees and assigns orientation of new staff.
- Ensures the Benefits & Employee Information team is following Policy, Procedures, and Departmental Guidelines.
- Coordinates the Benefits team and workload redistribution in the event of both approved and unscheduled leaves of absences. Monitors workload priorities and makes recommendations to reassign work responsibilities where needed.
- Represents the department at various program meetings and serves on various committees as requested by the Lead. Acts as a liaison between the Benefits, Payroll, Work Design, and other HR Employee Experience departments.
- Assists with identifying and/or creating new audit reports and makes adjustments to existing reports as needed. Implements, analyzes and is accountable for internal control audits. Validates the accuracy of the audit reports bi-weekly for the functional stream and works with the Business Applications team in maintaining queries and audit reports.
- Responds to inquiries and assists employees and managers on a broad range of matters such as, benefits coverage, costs and eligibility, pension plan eligibility, purchase of Service, and enrolment arrears.
- Processes employee benefits through Benefit Carrier Web Access. Responds to inquiries or requests for information from Benefit Carriers and Pension Corporation.
- Processes relevant Healthcare Benefit and Pension provisions of the various collective agreements, organizational policy, Terms and Conditions of employment for Non-Contract staff and the provisions of the Healthcare Benefit Trust and Pension Corporation.
- Produces reports based on information related to Benefits information as requested.
- Monitors employee paid benefit coverage for casuals that request self-pay benefits. Informs employees of any changes to benefit premium costs.
- Conducts daily audits of HRIS for employee benefit changes and monitors quality audits on Benefits services systems and processes.
- Monitors life event changes that could impact benefit and pension coverage for employees, such as marital status and dependent changes.
- Performs other related duties as assigned.

Qualifications:
**Education and Experience**

Diploma in Human Resource Management, or related discipline and three (3) years' recent related Benefits experience or an equivalent combination of education, training and experience.