Reliability Integration Specialist

Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month.

We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved communities from coast-to-coast-to-coast; build and enhance our fixed broadband network to provide high-speed Internet, TV and Smart Home Monitoring; and support our world class wireless network, offering our customers Canada’s largest and most reliable 5G network. As the Digital & Technology team, we are building our tomorrow, today.

Come play a key role in building the future of innovation in Canada, Let’s make your possible.

Do you enjoy working on high-scale, complex, and high visibility projects and programs? If yes, consider the following opportunity:
As part of the Rogers Communications Network Management and Operations department, the **Reliability Integration Specialist** will be accountable to lead the implementation and integration of 5G Core Cloud and Kubernetes-based solutions and maintaining associated nodes. The position requires detailed knowledge of wireless Core Network platforms and associated end-to-end service flows from 2G to 5G. Additionally, an understanding of the Cloud Domain is required to support the 5G DMC roadmap.

**What you will do**:

- Work on scope, definition, and design solution offerings; develop and drive end-to-end technical solutions for 5G Core Networks
- Be responsible to lead handovers from project into support function
- Perform end to end investigation of faults/cause relating to system/network issues
- Lead the investigation to solve the 4G/5G Core signalling & support issues, contribution to work around and resolution, collaboration with Vendors and Engineering to drive and identify the root cause of issues
- Develop a deep understanding of the products/solutions and be able to consult on the responsible domain/products
- Lead the creation of significant monitoring, logging, Alerting and responses to issues proactively
- Participate in Risk Analysis and suggest possible mitigations
- Work together with the emergency team with the Mission to quickly restore customer services in case of Network Outages
- Be accountable for the creation of a Playbook for Regional redundancy, disaster recovery, and service Migrations
- Recommends process improvement and Procedures to explore simplification and automation to improve Network Operational performance and efficiencies.
- Collaborate with Engineering on scaling, performance tuning, cloud-native security, and Kubernetes hardening
- Mentor other team members on Operations best practices and procedures.

**What you bring**:

- University Degree in Computer Science, Electrical/Electronic Engineering, Telecommunication or equivalent
- Passion for technology and a will to deliver outstanding customer experience
- Expert on E2E Data/Voice service flows for IMS domain, including call flows, authentication, and provisioning.
- Advanced knowledge of SIP and Diameter protocols.
- Proven experience in driving engagements and transformation projects of Core domains (Packet, UDM, Voice Core) and Cloud Infrastructure
- Understanding of Ericsson 5G Core elements such as CCDM, CCSM, and CCPC
- Excellent Knowledge of Cloud Infrastructure components including Virtualization, Containerization, NFVI, and Cloud Native solutions (CNIS)
- Nice to have experience in Scripting (Python/Ansible)
- Hands-on experience with Netscout, Splunk, Sev-one, CNOM, Wireshark, and Spirent Tools
- Knowledge of Ericsson CNIS solution including SDI, and CCD (Kubernetes) layers
- Thorough Knowledge of the OSI Model including IP Network protocols (e.g. MPLS, OSPF, BGP, GRE)
- Excellent communication, teamwork, and collaboration skills including Coaching and Mentoring Skills

LI-AV1

**Schedule**: Full time

**Shift**: Day

**Length of Contract**: Not Applicable (Regular Position)

**Work Location**:8200 Dixie Rd (341), Brampton, ON

**Travel Requirements**: Up to 10%

**Posting Category/Function**:Technology & Engineering

**Requisition ID**: 285431

**Together, we'll make more possible, and these six shared values guide and define our work**:

- Our people are at the heart of our success
- Our customers come first. They inspire everything we do
- We do what’s right, each and every day
- We believe in the power of new ideas
- We work as one team, with one vision
- We give back to our communities and protect our environment

Posting Notes: Digital & Technology