Police Dispatcher Trainee

Royal Canadian Mounted Police
Edmonton (Alberta), Red Deer (Alberta), Regina (Saskatchewan)
PO-TCO-01 - LES-TO-01
- ~~ Shift Work ~~ - 12 hour shifts

$65,714 to $79,953 (per annum, plus applicable allowances.)

For further information on the organization, please visit Royal Canadian Mounted Police

**Closing date: 23 February 2025 - 23:59, Pacific Time**

**Who can apply**: Persons working or residing in Red Deer, AB, Edmonton, AB, or Regina, SK, or within a 250 km radius of Red Deer, AB, Edmonton, AB or Regina, SK.

**Important messages**

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

TCO - JOB EXPECTATIONS: ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION

Please note that if you have completed a PO-TCO-01 interview within the past 6 months, the results will remain valid until 6 months has lapsed, and those results would be applied to this staffing process.

As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.

~~ Please do not include your resume as part of your cover letter as it is not required at this time. ~~

**Work environment**

You don't have to wear a uniform to make a difference

Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

➡Shift Work: The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays). Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

➡What does the work involve?
- Monitoring of police resources and systems with computer aided dispatch and monitoring systems
- Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
- Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.

Employees receive a comprehensive benefits package, in addition to competitive pension and leave allotments.

For additional information on government pensions and health care:
**Intent of the process**

The intent of the process is to establish a pool of qualified applicants for the training program. Positions may be staffed via specified term, acting appointments or assignments in Red Deer, AB, Edmonton, AB or Regina, SK.

Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Only the TCO-01 (trainee) who successfully complete the training program will be assessed against TCO-02 criteria and placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level (Salary: $72,282 to $87,946).

**Positions to be filled**: Number to be determined

**Information you must provide**

EDUCATION
- A secondary school diploma, or employer-approved alternatives (See NOTE)

NOTE: The employer approved alternatives to a secondary school diploma are:

- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable* combination of education, training and/or experience.
- Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

Degree equivalency
- Communication (written)
- Ability to follow directions

ASSET QUALIFICATIONS:
EXPERIENCE IN
- Call-taking or dispatching in a police agency
- Experience providing advice or services to the public
- Experience working in an environment that requires multitasking*
- Multitasking is defined as the performance of multiple tasks at one time.

OPERATIONAL REQUIREMENTS:

- Travel (e.g. for the purposes of attending mandatory training, or testifying in a court