Supervisor, Client Services

**About SPRINT Senior Care**:
We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay healthy, safe, connected, and live as independently as possible.

**About the Role**:
The Supervisor, Client Services oversees the daily operations for the program to ensure the philosophy of care is implemented in the program. Main responsibilities include: supervision of program staff, first point of contact for clients and circle of care, and oversight of operational tasks that support the Manager, Client Services.

**What You'll Do**:

- Provide regular input and feedback on clients to the Client Services Manager.
- Ensure staff have a clear understanding of their responsibilities, their role in the organization and their role as a team member.
- Assist in the completion of client care plans.
- Delegate PSW tasks and ensure that they are completed in a timely manner.
- Evaluate employee performance and provide feedback.
- Conduct monthly audits and inspections diligently.
- Address and resolve schedule conflicts as they arise.
- Handle interpersonal conflicts and staff-related issues professionally.
- Handle client complaints and escalate when necessary.
- Monitor staff attendance.
- Ensure all relevant information is included in the client information management system.
- Regularly update and maintain client files to ensure accuracy and completeness.
- Oversee the procurement of supplies and PPE on a biweekly basis.
- Support with coordinating client visits and admissions, ensuring all information is communicated.
- Participate in facilitating regular staff meetings.
- Arrange and provide training to SPRINT Senior Care staff for ad hoc tasks or situations as they arise.
- Overseeing day-to-day operation of the program.
- Assist with completing required reporting and follow up within required timeframes for Health and Safety risks, hazards, and incidents.
- Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care’s policies and procedures.
- Participate in the development, implementation, and evaluation of quality and risk management activities of the department and agency.
- Participate as an active member of the Department, Leadership, Accreditation, and Inter-disciplinary Teams.
- Participate in agency wide on-call rotation regularly and as required.

**What You'll Bring**:

- Degree / diploma in a health discipline, health administration, or a related field, or an equivalent combination of education and experience in a community and/or health care environment.
- Demonstrated leadership experience.
- Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partnering agencies.
- Experience with interRAI CHA and care planning for clients is an asset.
- Ability to establish good rapport with staff, clients and families.
- Demonstrated ability to be adaptable, build trust, provide coaching and mentorship, facilitate change and engage in continuous quality improvement.
- Effective interpersonal communication skills, including negotiation, persuasion, conflict resolution and problem recognition and problem-solving skills.
- Demonstrated effective leadership skills in a rapidly changing environment.

**What We Offer**:

- Opportunity to be a part of a passionate team committed to providing client-centred, high-quality services to seniors
- Pension Plan
- Comprehensive Benefits Plan (health, dental, insurance)
- Employee Assistance Program (Inkblot)
- Paid time off
- Tuition reimbursement program and professional development
- Wellness Program
- Recognition and fun events
- Opportunity to make a difference in the community

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person