Client Services Support

1 week ago

Toronto, Canada AbacusNext Full time

**AbacusNext** is a leading technology provider for legal, accounting, and compliance-focused professionals. We empower our customers to grow their businesses, better serve their clients, and operate at peak efficiency—all within a secure, cloud-enabled ecosystem.

**AbacusNext **is searching for a **Tier 1 Client Services Technical Support Engineer** to join our Amicus Attorney Online Support team. AA Tier 1 Engineers are responsible for providing support to Amicus Attorney Online Support team users ensuring proper request fulfillment, client satisfaction and training to users.

**Requirements**:
**Responsibilities**:

- Deliver EXCELLENT CUSTOMER SERVICE to both internal and external customers.
- Basic accounting knowledge and billing experience
- Be able to document your conversation in database.
- Be able to exercise patience on a regular basis.
- Turn any situation, including bad ones, into an extraordinary experience for our client
- Execute on creative ways to help make our clients feel loved and supported.
- Provide ad hoc correction of client's accounting systems and processes

**Qualifications and Skills**:

- 2+ years' experience in a Software troubleshootingclient services role
- Knowledge of accounting and billing; be able to investigate reportsdatabase for any disruption of data and payments.
- Experience with help desk support software and ticketing systems
- Excellent oral and written communication skills
- Must have flexible availability to work statutory holidays and occasional weekends

**Benefits**

**Benefits**:

- Medical, Dental, Vision, Life Insurance, and Disability Leave Coverage
- Flexible PTO
- Sick Days

**Employee Perks**:

- Professional and Financial Growth
- Great culture and environment
- Social, Health, and Wellness Events (now all virtual)
- Anniversary Gifts
- Birthday Time Off

Equal Employment Opportunity: AbacusNext is an Equal Opportunity, Affirmative Action Employer.

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