Field Service Technician

2 weeks ago

Mississauga, Canada NTT DATA Full time

We are currently seeking a **Field Service Technician** to join our team **Onsite**based in the** Toronto, ON, Canada.**

**Position Overview**: Provide Field Service Support across various offices in and around the Toronto Pearson Airport. Looking for an experienced Field Service/ Desktop Support Technician with 5+ years of relevant experience.
- Performs troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers.
- Update and resolve tickets in a timely manner to achieve Service Levels.
- Identifies potential issues that could adversely impact end user experience and takes corrective action.
- Individuals here have a well-rounded knowledge of the policies and procedures for their work area.
- May respond to calls after normal business hours per leader instructions.
- Work may require discretion and independent judgment for non-routine matters; however, the primary focus of work activity is predominately routine.Make policy recommendations to their managers and be an escalation point for less experienced team members.

**Basic Qualifications**:

- 5+ years of Desktop Support / Desktop Management / Desktop Administration experience.
- 5+ years of experience with Wintel / Windows Operating System environments.
- Must have strong Client Service skills.
- Must have a Drivers License and access to your own vehicle.
- Must have the ability to support various office locations near the Toronto Pearson Airport.
- Must be able to work flexible hours - sites are open 6am-7pm, 7 days a week and Techs work 40 hours/week.Ability to physically perform general office requirements.

**Education Requirements**:

- High School Diploma or equivalent required - Undergraduate degree or some college coursework preferred.A+ desktop or equivalent skill set is required - Additional certifications for various hardware platforms may be considered an asset.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short
- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

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