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Hotel Reservations Manager

2 weeks ago

Calgary, Canada Deerfoot Inn and Casino Full time

**Company Overview**

Deerfoot Inn & Casino is one of Calgary's premier hotels, situated in the South. We offer a full-service experience with 188 deluxe guest rooms, a conference centre for group meetings and conventions, and an exciting indoor water park. Our entertainment options include three exceptional restaurants and a vibrant casino atmosphere.

**Summary**

We are seeking a Hotel Reservations Manager to join our dynamic team at Deerfoot Inn & Casino. This role is pivotal in ensuring exceptional guest experiences and efficient front desk operations. Located in Calgary, this position is integral to maintaining our reputation as the preferred hotel and entertainment complex in the area.

**Responsibilities**
- Manage group reservation inbox and complete all associated tasks.
- Coordinate and communicate with other departments to ensure seamless guest experiences.
- Handle guest inquiries, and feedback professionally.
- Maintain accurate records of room availability and reservations.
- Distribute required group reporting to internal team members.
- Provide supportive coverage of the Front Desk Team.

**Requirements**:

- Proven experience in a front desk or hospitality management role.
- Strong organizational skills with attention to detail.
- Excellent communication skills and phone etiquette.
- Familiarity with hotel management software
- Ability to work collaboratively in a fast-paced environment.

Pay: $23.00-$25.00 per hour

**Benefits**:

- Discounted or free food
- Wellness program

**Experience**:

- Hotel Front Desk Supervisory: 2 years (required)

Work Location: In person