Customer Service Credit Clerk

2 weeks ago

Cornwall, Canada CORNWALL ELECTRIC Full time

**CREDIT & CUSTOMER SERVICE CLERK**

**PART-TIME (30-37.5 Hours Weekly)**

Reporting to the Supervisor of Customer Service, the main responsibilities of this position include:

- Primary contact to complete phone inquiries, and overflow contact for walk-in customer requests for moves, reconnections, meter changes, etc., and effectively resolve complex customer account issues and credit arrangements, in accordance with Company policy, procedures, and legislative requirements.
- Prepare service orders such as for moves, meter changes, vacancies with consumption accounts, service spots, underground locates, etc.
- Prepare letters of credit, reference, and bankruptcies, and liaise with credit bureau, lawyers, and other outside agencies.
- Produce reminder and disconnect notices and lists, determine credit arrangements for delinquent accounts, coordinate with outside service representatives, and follow up on overdue finals and transfers.
- Initiate operations work orders as required.
- Balance and post payments in accordance with Company policies and procedures for payment of accounts. Maintain deposit records including refund or transferring of deposits.
- Promote and maintain various customer payment practices.
- Operate business machines such as but not limited to copiers, fax, collator/inserter, interact terminal, and postage machines.
- Participate in training.
- Perform other customer service duties as required.
- Completion of post secondary**education in Social Sciences, Business Administration, or in a related discipline.
- Five (5) years’ experience in a customer service-related position.
- Demonstrated ability to perform mathematical calculations.
- Highly proficient in MS Office; experience in SAP would be an asset.
- Able to work under pressure and requires good judgment and tact to obtain customer credit cooperation.
- Ability to effectively co-ordinate work with others in the duties assigned.
- Requires initiative to carry out the work assigned with mínimal supervision.
- Excellent communication skills in both English (spoken and written) and French (spoken).
- Excellent verbal, written and interpersonal communications skills including the ability to build successful working relationships.
- Must hold and maintain a valid Ontario **“G”** license with a clean driving abstract.

What we have to offer:

- This role offers a progression in pay starting from $30.14- $37.68. New hires starting rate will be based on their qualifications and terms within the collective agreement.
- OMERS pension.
- Share Purchase Plan with company paid 10% top-up.
- Comprehensive benefits package and paid time off.
- Health and wellness reimbursement policy.
- Opportunities for education reimbursement, professional development, and growth within the company.

We thank all respondents, but we will only contact those selected for an interview.

**Cornwall Electric**is committed to accommodating applicants with disabilities and will provide accommodation when requested. Cornwall Electric is an inclusive employer and committed to Accessibility.

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