Public Sector Account Manager

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

**Public Sector Account Manager**

**The Impact You'll Have**:
Sales is your passion

You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency in our business.

A Public Sector Account Manager (PSAM) is responsible for managing, maintaining and growing a targeted client base. In this role, you are paired up with an Public Sector Account Executive and working together to satisfy the customers' needs. You will ascertain their needs by probing, maintaining strong relationships, proactive account management, outstanding customer service; in addition to driving sales targets. Acting as a dedicated account manager, PSAMs become a consultant, negotiator and partner to their existing customer base.

The Public Sector Account Manager (PSAM) is a strategic inside sales role, specifically aligning to Softchoice’s largest, and most active customers. Our PSAM’s align with our named Public Sector Account Executives and carry some of the largest sales quota’s in the company, while managing contracts and procurement vehicles. Legendary customer service is key as these customers demand the highest level of service, knowledge and skill in our Sales organization. Our PSAM’s take on high responsibility, and risk, in managing such complex customers and have a much higher degree of exposure. You will work to both maintain and grow our existing relationship, while diversifying the business and growing wallet share. You will be tasked with assessing their needs by fully understanding their business and asking the right questions, maintaining strong relationships, proactive account management, outstanding customer service; in addition to driving sales targets. Acting as a dedicated account manager, PSAM’s become a consultant, negotiator, and partner to their existing clients. PSAM’s are responsible for managing the day to day tasks associated with supporting the client, while also working daily with the aligned Public Sector Account Executive to manage the more strategic opportunities. PSAM’s provide more information, collaboration and value to our large Public Sector clients than any other in a like role due to their higher skill set and experience level.

**What will you'll do**:

- Will successfully manage the day to day relationships within the existing customer base and manage new business development.
- Will achieve and exceed personal Gross Profit sales targets/quotas.
- Can find/create incremental business opportunities and drive closure within the dedicated customer account base.
- Will grow the numbers of vendors we are selling into our Strategic clients.
- Can perform complex contract management.
- Can consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
- Can effectively facilitate interaction between customers and vendors/manufacturers.
- Will promote use of Softchoice services, offerings, tools and technology (SAM, AIO etc.)
- Assist your aligned Public Sector Account Executives with lead generation..
- Attend and action all available product and licensing training.
- Can Understand and deliver our Softchoice value proposition
- Will learn how all Softchoice Go To Market Strategy’s align with your clients business
- Can prepare and deliver presentations to both the client and strategic vendors

**What you'll bring to the table**:

- Minimum of 3+ years sales experience
- Minimum of 3+ years customer service
- A high level of commitment to exceptional customer service and relationship building
- Strong written and verbal communication skills
- Strong problem solving, organizational and interpersonal skills
- Strong learning agility, and proven ability to pick up new skills quickly
- The ability to work both individually and in a team environment
- The ability to work in a very fast-paced sales environment
- Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint, TeamsHighschool diploma or equivalent, preferred

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including