Field Recovery Specialist

**Field Recovery Specialist (8-Month Contract)** - **EnerFORGE**_ is a subsidiary of Oshawa Power & Utilities Corporation, and affiliate to the local hydro-electric distribution company that supplies electricity to 63,000 customers in the city of Oshawa. EnerFORGE is a company that focuses on developing, operating and improving district energy systems and renewable generation assets, as well as providing utility advisory services. EnerFORGE’s main office is located just 45 minutes east of Toronto in the city of Oshawa, which serves as the economic engine for the Durham Region. The organization is committed to safe, reliable and efficient operations and services through responsible financial management, strategic reinvestment, and continuous innovation. Oshawa Power and Utilities Corporation's ("OPUC") and its affiliates (“The Company”) is dedicated to operating with modernized processes and systems to support the current business and to meet future demands and anticipated growth **and committed to contributing to the culture transformation of our industry and evolving workplaces to be a more significant pathway to access our opportunities and creating possibilities for all people.** *** **RESPONSIBILITIES & DUTIES** - Hand-deliver notices and other customer information as required; - Responsible for the evaluation of the final field decisions when dealing with collection and disconnection tasks; - Responsible for managing customer payments and investigate customer high bill inquiries; - Investigate and resolve reports of any meter issues; - Act as a liaison between the company, the public and outside contractors and communicate to provide support as appropriate during the course of their regular duties, and while troubleshooting or investigating meter discrepancies and inquiries; - Initiating contact with property owners in order to obtain keys and negotiate the installation of key boxes in accordance with customer preferences and operational needs; - Issue, return and scrap all inventory material and equipment to and from the field and maintain accurate records on metering installations and update records on customer information systems for new and existing meter installations; - Identify, assess, and report any hazardous conditions at customer's premises pertaining to electrical equipment and property per ESA standards including possible meter equipment tampering or theft of power incidences. - Maintain and inspect Personal Protective Equipment (PPE) on a daily basis and assess and ensure vehicles and equipment under their control are maintained and defects are reported as appropriate; - Follow operating procedures and practices ensuring compliance and reporting requirements of federal, provincial and local regulations; - Ensure safe work procedures are followed at all times, and be very familiar with all safe work practices as set out by IHSA and company standards and work in conformity thereto; - Other duties as required. **QUALIFICATIONS** - IHSA Electrical Power Meters High Certificate is considered an asset; - High school diploma or equivalent; - Minimum two (2) years relevant experience in Customer Service or Operations; - Must have own vehicle, valid Class ‘G’ Ontario Driver’s License, insurance and clean driving record; - Ability to work independently as well as in a team environment; - Strong written and oral communication; - Detail oriented with strong organizational and time management skills; - First Aid and WHMIS training and knowledge of ESA and the OHSA are considered an asset; - Electrical Safety awareness and experience working in the vicinity of live electricity considered an asset. **APPLICATION PROCESS** Oshawa Power embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration. We thank all applicants for their interest, however only those selected for an interview will be contacted. All applicants must be legally entitled to work in Canada. Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs. **Job Type**: Fixed term contract Contract length: 8 months Expected hours: 40 per week Schedule: - Monday to Friday Application question(s): - Do you have a valid Class ‘G’ Ontario Driver’s License, insurance and clean driving record? **Education**: - Secondary School (preferred) **Experience**: - Customer service: 2 years (preferred) Licence/Certification: - IHSA Electrical Power Meters High Certificate (required) Work Location: In person Application deadline: 2025-02-14