Americas Training Coordinator

LGC ASSURE comprises of four LGC businesses, with the common vision of “Science for a Safer World”. Individually, each business is a leader in its field; together they offer a connected series of supply chain assurance solutions across critical touchpoints. LGC ASSURE serves manufacturing, laboratory, ingredients and supplements sectors.

LGC ASSURE comprises:
AXIO, a world leader in laboratory proficiency testing

BRCGS, the operator of the world’s most rigorous third party quality & safety certification schemes

INFORMED, the number one name in nutritional supplement endorsement

Safefood 360, the developer of best in class food safety and supplier quality management software

Job Description & Role Responsibilities

The role of the Americas Training Coordinator is to lead on and take ownership of all day-to-day activities relating to the Training activity in the Americas in support of the Training Operations Manager. The Americas Training Coordinator will act as an internal product champion for the region and support the Training Operations Manager with a range of activities that contribute to the Business Unit’s overall growth and development whilst providing an excellent customer experience through effective 1st line customer support.

The role also includes use of the Customer Relationship Management systems. This includes, but is not limited to, the management of course and programme enrolments, course and programme completions, exam administration, invoicing, updating customer training records and the creation of training courses in the LMS and CRM. The role includes working with and supporting all members of the Academy and Events team under the direction of the Training Operations Manager to support the strategic aims of the department and wider business.

This is a full-time role based at the BRCGS Milton office with remote working available.

Main Responsibilities
- Coordinate all aspects of public and in house training schedules in Americas
- Support and be the first point of contact for all Approved Training Partners operating in the Americas
- Support the Training Operations Manager in the operation delivery to expand and develop the performance enhancement business unit
- Utilise our Learning Management System (LMS), BRCGS Educate, to support the ATP (Approved Training Partners) scheme and support the Training Operations Manager by providing suggestions for improvement or change
- Liaise with the sales team on potential leads and applicants
- Assist with the creation of marketing campaigns working closely with the in-house marketing team
- Ensure procedures and documentation related to the department are kept up to date and relevant particularly those that relate to activity in the Americas
- Assist at Events when required and directed by Training Operations Manager
- Provide the Training Operations Manager and Senior Training Coordinator with regular reports on training bookings and activity in the region
- Liaise and support Academy trainers in that region With direction from the Training Operations Manager or Director of Performance Enhancement at LGC Assure
- Support all members of the team if required
- International travel may be required.
- Manage in-house BRCGS Professional opportunities
- Develop customer relations and assess possible areas of improvement

**Qualifications**:
Qualifications & Role Specification
- Excellent customer support skills
- Commercially aware and able to recognise opportunities for growth and development
- Able to communicate and develop relationships with a range of stakeholders from entry to senior management level
- Able to demonstrate excellent IT skills - experience of Microsoft PowerPoint, Word, Excel, Adobe, and Outlook essential
- Able to demonstrate excellent organisation, administration, and time management skills.
- Highly accurate with close attention to detail
- Able to demonstrate good written communication skills
- Able to demonstrate excellent English language skills
- Able to work within tight deadlines
- Able to demonstrate experience of working with a varied and changeable workload
- Adaptable and flexible
- Able to demonstrate a confident and proactive approach to work
- A trusted and pro-active team player, supporting team colleagues in driving a culture of continuous improvement.

About Us

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.

**Salary**: $45,000.00-$59,000.00 per year

Flexible language requirement:

- French not required

Schedule:

- Da