Assistant Branch Manager

**Who We Are**

St. John Ambulance British Columbia & Yukon (SJA BCY) is a not-for-profit mission-led enterprise committed to _empowering safer communities through first aid leadership_. SJA BCY is part of the federated St. John Ambulance organization in Canada, which is represented from coast to coast. We are privileged to be part of an organization with over 900 years of service to humanity. Today, SJA BCY is a market leader in the development and delivery of first aid courses and products while supporting first aid in communities through our 1500 plus volunteers.

**The Opportunity**

Our British Columbia and Yukon headquarters is seeking an Assistant Branch Manager for our Vancouver branch. You are an extraordinary multi-tasker who will provide support to administrative staff and assist the Branch Manager with additional tasks. You will handle the flow of people through the business and ensure that all branch duties and responsibilities are completed accurately and delivered with high quality, in a timely and professional manner. This includes ensuring a quality image conveyed by St. John Ambulance BC & Yukon, at all times, and consistently and effectively communicating the St. John Ambulance vision.

**Responsibilities and Duties**
- Assist in training and onboarding of new administrative staff and professional development of current staff;
- Be knowledgeable in all policies, procedures, services, and products to assist staff and customers with questions;
- Aid the Branch Manager in meeting targets for class schedules;
- Ensure the branch meets all requirements for health and safety;
- Oversee the reception area and greet/register students in their classes;
- Able to run the branch independently if needed;
- Utilize the CRM system when entering data;
- Assist with paperwork pertaining to students, classes, and instructors;
- Order supplies and ensure stockroom is organized;
- Provide classroom maintenance by re-stocking first aid equipment, cleaning Annie dolls; and organizing classroom set up;
- Take initiative to assist with projects outside of their branch; and
- Support instructors and volunteers when needed.

**Knowledge and Skills**
- High school diploma;
- College courses in secretarial skills/office administration preferred;
- 3+ years of experience in office administration;
- Knowledge of financial accounting practices and procedures;
- Proficient in computer programs, in particular, MS Office, internet, database and keyboard skills;
- Detail-oriented and strong organizational skills;
- Excellent verbal and written communication skills;
- Excellent customer service and interpersonal skills;
- Ability to work well independently or within a team;
- Experience working in a fast-paced environment;
- Experience in a leadership role is an asset;
- Experience in CRM is an asset;
- Experience in sales or retail is an asset; and
- Basic understanding of bookkeeping procedures is an asset.

**Why Join SJA BCY?**
- Competitive compensation package and a commitment to creating a growth environment for everyone on our team;
- An opportunity to work in a historic and impactful organization that saves people’s lives;
- Comprehensive benefits package; and
- Pension plan with employer matching program.

SJA BCY is a welcoming and collaborative organization. We welcome diversity in our organization and qualified applicants of all backgrounds are encouraged to apply.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Office Administration: 3 years (preferred)

Work Location: In person