Branch Manager

**About Beem**

Beem Credit Union, founded by Gulf & Fraser and Interior Savings, is the second largest provincially regulated credit union in BC with approximately $10 billion in total assets under administration. 1,000 Beem employees work to serve over 160,000 members who live and work across the province. The credit union offers personal and commercial banking and a full range of insurance and wealth management services from 53 branches that span BC from downtown Vancouver to the North Peace region.

At Beem, we strive to create a future where everyone in our communities can achieve financial wellness. We are proud to serve our members across BC by offering reliable advice, a welcoming environment, and a full range of personal and business banking, investment, and insurance solutions. We help our members find the best options to fulfill their financial potential. We believe in the power of progressive thinking and positive action to take incredible steps forward in every aspect of life.

Learn more about our journey to build Beem Credit Union at togetherwearebetter.ca.

Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit

**What this role is all about**:
The Branch Manager establishes and achieves an exceptional member experience by overseeing the branch operation and promoting service excellence. The incumbent is a strong business leader and relationship manager and partners with the branch, departments and leadership teams to contribute to the overall growth of Beem Credit Union’s book. The incumbent is also a strong coach and team leader and utilizes the ME model to help guide employees in driving successful individual and team performance.

LI-Onsite

This role will be based out of the **Oakridge** **Branch**. Located in Vancouver, a cosmopolitan metropolis nestled between the Pacific Ocean and the Coast Mountains. Renowned for its breathtaking scenery, cultural diversity, and vibrant arts scene, Vancouver consistently ranks among the world's most livable cities. From strolling along the seawall in Stanley Park to exploring the bustling streets of downtown, there's an endless array of experiences to enjoy. With a thriving economy, world-class educational institutions, and a strong sense of community, Vancouver offers residents an unparalleled quality of life in one of Canada's most dynamic urban centers
- Leadership_
- Builds and leads a cohesive team ensuring all performance management processes are established, performance standards developed, performance appraisals conducted and development opportunities identified and implemented.
- Provides leadership to all direct reports; provides coaching to build capabilities and fosters professional development to enable employees to optimize their contribution and maximize employee engagement.
- Oversees the day to day operation of the branch with a view of sustainably growing and maintaining Beem Credit Union’s various areas of business and providing exceptional service to the branches and our members.
- Drives operational efficiencies to maximize resources and enhance productivity.
- Translates and Communicates Beem Credit Union strategies and objectives with relevant teams and colleagues to ensure successful execution of annual business plan.
- Creates an annual business plan and budget; collaborates with the leadership team to ensure the areas of improvement are aligned with the business needs.
- Risk Management_
- Ensures routine audits and controls are in place for all member service, lending and administrative functions by regularly monitoring specific areas of operations, identifying problem areas and initiating action as required. Accountable for ensuring the AVP Retail Banking is aware of any risks identified through this process.
- Business Development_
- Creates and executes an annual business plan and budget; collaborates with the leadership team to ensure the areas of improvement are aligned with the business needs.
- Collaborates with the Assistant Branch Manager to ensure operational targets for loan and investment portfolios are met.
- Supports the team in building relationships with referral sources in the community including centres of influence and other professional networks to promote Beem Credit Union and build business.
- Identifies member needs and promotes/cross-sells products and services through direct member contact.
- Relationship Management_
- Ensures branch team is representing and delivering the Beem Credit Union brand and service standards consistently and effectively.
- Gauges member needs by utilizing appropriate feedback channels to optimize overall member experience
- Responds to member feedback and communicates/escalates concerns, collaborating as appropriate to ensure a constructive solution.
- Community Investment_
- Develops and manages relationships with organizations