Imaging Services Representative

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Image Services Administrator plays a key role in ensuring effective mail handling, categorization, scanning, and data completion of documents correctly and efficiently. The successful applicant will work in a team environment to ensure service standards are met and strict quality targets are adhered to. In office role 5 days a week, Monday to Friday.

**Main Accountabilities**:
On a regular basis, this role will rotate between sorting mail (physical and electronic), prepping documents, scanning documents and data entry.

**Sorting**:
This involves mail handling, including the distribution of documents to internal customer departments, classification of document into subcategories, printing from databases, retrieval of documents from 3rd party websites with occasional document preparation.

**Prepping**:
The preparation of documents to ensure the item is successfully scanned to ensure strict physical document quality standards are met.

The Image Services representative ensures that all documents received are handled efficiently and document exceptions are expedited to the appropriate departments in a timely manner.

**Scanning**

The representative ensures the physical document is converted into a digitized image by adhering to standard processes.

By scanning the documents correctly in a timely manner, the administrator contributes to meeting service levels agreements between Canadian Document Services and client areas.

**Indexing**:
Through accurate key completion, the representative is responsible for ensuring information from the document is converted into data.

The Image Services representative ensures all documents adhere to the Reasonable Estimate (RE’s) that have been set for each client.

**Core Competencies**:

- Able to work within structured supervisory guidelines
- Able to maintain a high level of productivity, accuracy and attention to detail at all times
- Able to work in a fast-paced environment of multiple priorities and conflicting deadlines
- Support Service Level Agreements (SLA’s) for business partners
- Able to recognize opportunities to initiate change that will increase the department’s efficiency
- Experience using office software, Windows, Outlook, Sharepoint, Onedrive, Onenote and Excel

**Assets**:

- An understanding of the Insurance Business (including Individual, Group Retirement Services, and Group Benefits)
- Knowledge of products and processes within Sun Life Financial
- Understanding of FileNet, Rightfax, Ultera, Kofax and Outlook

**Notes/Unique requirements**:

- This is an in-person position that requires regular attendance at our office location.
- Bilingualism (French, English, both oral and written) is required as the position reports to a unilingual English-speaking manager outside Quebec.
- Ability to lift items weighing up to 25lbs
- Role requires RCMP Enhanced Security Clearance prior to start date

**What’s in it for you?**
- We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada
- Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
- A collaborative and interactive team environment
- Charitable giving through our You Give, We Give program lets you give back to your community - and in many cases, we’ll match your contributions.
- Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
42,600/42 600 - 53,300/53 300

**Job Category**:
Office Administration

**Posting End Date**:
07/03/2025