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Ft Food Trailer Donut Server

2 weeks ago

Lower Mainland, Canada Lee's Donuts Full time

Vancouver’s original mom and pop donut shop, Lee’s Donuts served its first customers in the heart of Granville Island Public Market, in 1979. Our mission is to create comfort, community and happiness through fresh classic donuts. We are growing and hold steadfast to our core values of integrity, fun, teamwork, creativity, and inclusivity, which drive us to deliver exceptional experiences to all who walk through our doors.

As a Donut Server at Lee’s Donuts, you will play a crucial role in both providing top-notch customer service and adding artistic flair to our delicious donuts. Your responsibilities will include:
**Server Responsibilities**:

- Exceptional Customer Service: Greeting and serving customers in a courteous, friendly, and professional manner.
- Order Processing: Taking accurate customer orders and efficiently processing transactions using the Square POS register.
- Donut Preparation: Assisting with displaying donuts on the showcase for sale, ensuring visual standards are met.
- Upselling: Actively upselling additional menu items to enhance the customer experience.

**Donut Decorating Responsibilities**:

- Creativity and Precision: Utilizing your artistic skills to decorate donuts to company standards with precision and creativity.
- Quality Control: Ensuring that decorated donuts meet the company’s visual and taste standards before they are served to customers.

**General Responsibilities**:

- Restocking: Ensuring that supplies are restocked as needed to maintain a smooth workflow.
- Cleanliness: Providing valuable assistance with cleaning duties to maintain a pristine environment in all areas of the store (inside/outside, front counter, kitchen, bathroom, etc)
- Product Knowledge: Maintaining a solid knowledge of all donut products and quickly adapting to new decorating techniques and monthly flavours.

**Requirements**:

- A strong commitment to delivering exceptional customer service.
- Initiative and the ability to handle multiple tasks in a fast-paced setting.
- A team player with a high level of energy and approachability.
- A quick learner who can retain product details and adapt to new offerings.
- Experience in handling credit card and debit transactions.
- A positive attitude, excellent problem-solving skills, and a friendly demeanor.
- Reliability, enthusiasm, and self-motivation, with a willingness to learn.
- Minimum of one year of customer service experience in a fast-paced environment.

**Compensation - Base Salary**: $17.85/hour + tips

**Currently, the Trailer is at Metrotown Mall. From October to December, it will be at Guildford Mall and will continue to travel between various locations across the Lower Mainland, including Brentwood Mall, Guildford Mall, Lower Lonsdale, MacArthur Glen Outlet Mall, Metrotown Mall and other areas.**

**Job Type**: Part-time

Pay: $17.85 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Discounted or free food
- Store discount

Application question(s):

- When can you start?
- What's your availability? (Ex. Monday-Sunday 8 am-8 pm - please include days + times)
- Will your availability change throughout the year?
- Are you comfortable working in a fast-paced environment?
- This role requires flexibility because the trailer doesn't have a permanent spot. For example, in September we're parked at the Metrotown Mall. October we will be at the Guildford Mall. Are you willing to be flexible?
- Are you comfortable standing and working for the duration of your shift?

**Experience**:

- cash register: 1 year (preferred)
- Customer service: 1 year (required)

Licence/Certification:

- PR Card, Work-permit, citizenship (required)
- Driving Licence (preferred)
- Food Safety Certification (preferred)

Work Location: In person

Expected start date: 2024-12-01