Community Tax Worker

**Temporary
**West Neighbourhood House, formerly St. Christopher House, is a multi-service, neighbourhood-based
agency that has served the diverse communities of downtown west Toronto since 1912. The central purpose
of West Neighbourhood House is to enable less-advantaged individuals, families and groups in the
community to gain greater control over their lives and community.

The Financial Empowerment Program at West Neighbourhood House helps people living on a low-income
with their tax returns throughout the year. Our program is looking for a Community Tax and Benefits
Worker to complete income taxes and provide basic information about money matters. This position will
also complete some administrative duties for the team. Working in a team and under the support and
direction of the Financial Empowerment Coordinator, this position will assist people living on a low-income
to maximize their income, manage their financial affairs and participate as full citizens.

**Responsibilities**:

- Support diverse low-income people regarding their financial matters with a focus on income tax

completion.
- Help participants to access benefits and entitlements as appropriate.
- Complete Income Tax returns using Canada Revenue Agency’s e-filing program.
- Respond to phone inquiries, assess, screen and connect participants with Financial Empowerment

staff who can best assist with their financial concerns.
- Model a participant-centred approach to working with a diverse community.
- Develop and maintain up-to-date detailed knowledge of financial issues and financial services

affecting low-income people especially as they relate to tax issues, maximizing income and
entitlements and including when refer/where to participants.
- Assist the Community Financial Worker and coordinator with a range of tasks (e.g. administrative,

project based, etc).
- Document, compile and analyze statistics and learnings.
- Work collaboratively in a team setting.
- Participate in the Financial Empowerment team and broader House activities as required.

**Qualifications:
**- Understanding of the money matters that people living on a low-income face.
- Ability to complete same year taxes is required.
- Tax return preparation experience using Profile, UFile and / or other programs.
- Ability to help low-income people access some benefits and entitlements.
- Experience in providing basic one-on-one supports (assessment, problem-solving, solid judgement

and clear understanding of the importance of confidentiality)_ _to diverse people living on a low
- income.
- Ability to assess situations that are beyond your scope and skill level and seek assistance from other

Financial Empowerment staff and/or make referrals for additional supports.
- Excellent communication skills.
- Ability to work in a busy social service environment.
- Strong computer skills (e.g. excel, word etc.). Use of video chat (Teams, Zoom, etc) program is

required.
- Strong ability to work in a team.
- Willingness and ability to learn especially if tax preparation experience is incomplete.
- Able to work some evenings and weekends and travel within Toronto.
- Ability to incorporate an anti-oppression/anti-racist approach in daily work.
- Ability to complete past years taxes is an asset.
- Ability to speak a language other than English is an asset.

**Status**:Temporary (January
- March 31, 2025 with possibility of extension)
**Start Date**: January, 2025
**Hours**: 35 hours per week, flexible with some evening work
**Rate**:$23.56 per hour
**Unit**:Community Economic Strategies
**Immediate Supervisor**: Coordinator, Financial Empowerment and Problem Solving
**Posting Date**: December 4, 2024
**Closing Date**: December 18, 2024

**Please submit your cover letter and resume clearly indicating “Community Tax and Benefits**
**Worker” by 5:00 p.m. on the closing date to:
**Hiring Committee
248 Ossington Ave
Toronto, Ontario

M6J 3A1