IT Field Support Technician

2 weeks ago

Toronto, Canada Lifemark Health Group Full time

**IT Field Services Technician - Permanent-Full Time**

**Location: Burlington, Ontario (Remote)**

**Mandatory requirement**:All Lifemark Health Group employees are required to be fully vaccinated against COVID-19. Full vaccination occurs 14 days following the second dose of a Health Canada approved vaccine.

Lifemark began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation. In addition, Lifemark operates a Seniors Wellness division providing services to over 165 long-term care and retirement homes in Ontario and BC, as well as a homecare division operating under the Community Advantage Rehab brand. Lifemark is also a leading provider of Medical Assessments performing independent medical assessments across Canada under the Viewpoint brand.

**Primary Responsibilities**:

- Daily management of helpdesk tickets and level 2 support requests
- Remote and onsite support when required
- Maintain documentation of support and infrastructure
- Manage recommendation and obtain approvals for procurement of IT equipment and software
- Setup and installation of new systems and IT equipment

**Core Competencies**:

- Excellent time management skills
- Strong written and verbal communication
- Work with different divisions understanding their needs
- Set clear expectations and define key performance indicators for self
- Work within a team environment providing insight when appropriate

**Additional Qualifications**:

- Extensive knowledge of Microsoft Windows operating systems and MS Office 2010/16/O365
- An understanding of network topologies and protocols (including firewalls, routers, switches, etc)
- Understanding of remote management tools and techniques
- Experience with Microsoft Active Directory
- Knowledge of mobile platforms
- Some knowledge of Microsoft windows server platform
- Infrequent travel through Ontario

**Experience**:

- Superior customer service experience, technical support and IT field support is required
- Interested in joining our team at the corporate office?_

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