Technical Analyst Ii

**Position Job Title**:
Technical Analyst II
- **
**Location**:
New Westminster, BC**Reports To**:
**Job Type**:
**Work Type**:
**Salary Range**:
Network Cloud Lead, IT- Full-time Salaried- On-site- 50K - 55K annually**JOB SUMMARY**:
The purpose of the Technical Analyst II is to maintain high availability access to network resources and computer workstations for staff, faculty and students. Under direction of the Manager, IT Operations, the Technical Analyst II is responsible for providing support for hardware and software to maximize staff performance and student studies with respect to technical supplies and resources.

**JOB PROFILE****:
Specifically, the Technical Analyst II will be responsible for:

- Configuring, maintaining and troubleshooting the campus IT infrastructure including, but not limited to, servers, internet, computers and peripherals, printers and software
- Providing high level technical support for both institution hardware and software to ensure campus runs smoothly
- Supporting the day-to-day operation of the Campus Support head office and its entities
- Providing technical documentations
- Support Tier I & II onsite technical staff

**SPECIFIC RESPONSIBILITIES**:
The Technical Analyst II will at various times be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Colleges.
- Configuring, maintaining and troubleshooting the corporate IT infrastructure including, but not limited to, servers, internet, computers and peripherals, printers and software through activities such as:

- Performing regular maintenance and security and quality controls on systems to ensure mínimal downtime.
- Diagnosing and repairing problems efficiently and in a timely manner.
- Ensuring the integrity of the network is maintained through strong security on physical and electronic hardware and on-going software security.
- Assuring the software, cabling and electrical systems meet company standards.
- Work with other Level 2 Analysts and System Admins to improve existing infrastructure and IT services
- Providing high level technical support for both institution hardware and software to ensure campuses runs smoothly by:

- Setting up all systems and accounts for new hires.
- Installing all software on campus computers and ensuring software licenses are valid.
- Setting up new computer hardware and assisting the Campus Director in decisions based on the needs for the campus.
- Ensuring all computer needs and requests from staff, faculty and students are serviced promptly.
- Providing problem solving services to all network users
- Supporting the day-to-day operation of the Campus Support head office by:

- Maintaining an inventory of the hardware and software for Campus Support and insurance purposes.
- Provide any IT related support & services to Corporate staff
- Ensuring that all aspects of systems operations including availability of systems, institutional data integrity and upgrades are completed as required.
- Remaining informed on new and emerging technologies, industry and business system trends and making recommendations in relation to long range planning.
- Provide on-going IT documentations and proposals.
- Be a high level system/technical analyst
- Manage SCCM (Windows & Mac) deployments
- Manage Active Directory Objects, Group Policies and Print Servers etc.
- Be proficient with cloud based services such as O365 and AWS.
- Use Powershell scripts to maneuver systems on certain complex projects
- Be an IT Research & Analyst for any new technology

**POSITION REQUIREMENTS**:
To be successful in the Technical Analyst II role, the individual must be committed to developing, maintaining and demonstrating the following:
**Education and Experience: **

Five years related experience and; 

A post-secondary degree, or an equivalent combination of education and experience 

Microsoft Exchange administration experience 

Networking and troubleshooting experience 

MCSE or equivalent training and/or experience 

Server 2012r2 - 2019 administration, virtualization in Hyper-V and/or WMware 

Specialist in two aspect of Technical Support (SCCM, Exchange, Active Directory, etc.). 

Ability to produce reports such as cost-benefit analysis.

**Skills and Abilities: **

Strong interpersonal and communication skills. 

Ability to communicate to employees and students in a simple and efficient manner. 

Strong customer service focus. 

Ability to work as a team with all products/groups. 

Ability to multi-task in a dynamic environment. 

Excellent time management and organizational skills. 

Demonstrate and encourage high standards of behavior, a professional attitude and commitment to quality service. 

Ability to work cooperatively with employees and students. 

Commitment to remain current in technologies and certifications as appropriate. 

Strong Networking knowledge, an aptitude for tr