Current jobs related to Clinic Support Specialist Ii - Toronto - Hearinglife Ltd.
-
Project Support Specialist Ii
7 days ago
Toronto, Canada Precision Medicine Group Full time**Position Summary**: The Project Support Specialist II serves as a member of the project team providing cross-functional support with the goal of contributing toward efficient management of the studies to which they are assigned. The Project Support Specialist II provides support on projects with some oversight. The Project Support Specialist II (PSS II) is...
-
Ep Clinical Specialist Ii
3 days ago
Toronto, Canada Boston Scientific Corporation Full time**Additional Locations**: Canada-ON-Toronto; Canada-ON-Hamilton/St.Catherines; Canada-ON-Kitchener; Canada-ON-London; Canada-ON-Mississauga; Canada-ON-Northern Ontario; Canada-ON-Ottawa; Canada-ON-South Western Ontario; Canada-ON-Southeastern Ontario **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston...
-
Toronto, Canada St. Michael's Hospital Full timeThe Applied Health Research Centre (AHRC) of the Li Ka Shing Knowledge Institute is an Academic Research Organization (ARO) that provides clinical study project coordination and data management services to Investigators and sponsors at the University of Toronto, and beyond. The AHRC supports and manages all aspects of the clinical trials process including...
-
Project Specialist
1 week ago
Toronto, Canada Allucent Full timeThese customers have new therapeutic ideas, but want a partner who can assist with the clinical trial process, the complexities of certain disease states, or other critical capacities. You'll work with them on the newest treatment breakthroughs for some of the most perplexing conditions. And ultimately, you'll help make a positive difference in patients'...
-
Flex Clinical Specialist Ii
3 days ago
Toronto, Canada Boston Scientific Corporation Full time**Work mode**:Field Based **Onsite Location(s)**:Toronto, ON, CA **Additional Locations**: Canada-ON-Toronto **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...
-
IT Support Specialist II
2 weeks ago
Toronto, Ontario, Canada Leggett & Platt Full timeWe make life more comfortable.Leggett & Platt's overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.Leggett & Platt's inventive heritage and leadership in the residential products industry span more than 130 years. AsThe Components...
-
Referral Specialist II
7 days ago
Toronto, Ontario, Canada Elevance Health Full timeAnticipated End Date: Position Title:Referral Specialist II - Paragon HealthcareJob Description:A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting....
-
Referral Specialist II
3 days ago
Toronto, Ontario, Canada Elevance Health Full timeAnticipated End Date: Position Title:Referral Specialist II - Paragon HealthcareJob Description:A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home...
-
Administrative Support Specialist
1 week ago
Toronto, Canada Barbra Schlifer Commemorative Clinic Full time**ADMINISTRATIVE SUPPORT SPECIALIST** **Contract, 13 months Full-Time** Barbra Schlifer Commemorative Clinic offers trauma-informed legal services and representation, counselling and multilingual interpretation, and drives system transformation to support women and gender-diverse people who have experienced violence. Rooted in the foundations of...
-
Technical Specialist II
3 days ago
Toronto, Ontario, Canada Clever Devices Full timeAs THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow, and are looking for a Technical Specialist II.The Technical Specialist II is...
Clinic Support Specialist Ii
2 weeks ago
About Us: HearingLife Canada Ltd., is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our mission is to "help more people hear better" while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Role: Reporting to the Manager of Clinic Support, the Clinic Support Specialist II is an evolutionary role for specialists who have achieved a proven, high level of understanding of HearingLife operations and Clinic Support Delivery. Similar to the role of Clinic Support Specialist I, the Clinic Support Specialist II is the primary point of contact at head office for clinic staff who require assistance. Being the primary point of contact for all staff, this role requires a very broad base of knowledge in multiple areas, so that one can be informed enough to provide competent and speedy assistance. Given the frequent touchpoints with clinic staff, the Clinic Support Agent effectively acts as a representative for head office and has the responsibility of mindfulness in their approach, as to preserve and enhance the positive relationship between the two parts of the organization. This means that critical skills and attributes in this role are empathy, a positive attitude, quick-learning, problem-solving proficiency, and acceptance of the need for repetition. The Clinic Support department’s mantra is to help our clinics to help more clients hear better. Specific roles and responsibilities shall include, but are not limited to: - Utilize Teams video conferencing as needed to “see what the user sees” using screen-sharing. - Strong foundation in third party billing processes and troubleshooting - Resolve and troubleshoot system technical issues, escalate tickets to Blueprint Tech Support & Internal IT Support when needed - Maintain response and resolution time service levels, with a goal of reducing response times to the least possible - Champion the Clinic Support mantra by treating clinic staff as internal customers throughout all interactions - Contribute to assessments of staff quality with regards to knowledge and competence, as well as assessments of gaps in training and documentation - Produce reports on Clinic Support ticket volumes as requested - Clinic Support Specialist II - In addition to the above: - Take elevated accountability for the health of clinic support service delivery - Take on special projects and assignments as requested by Manager - Train new or developing Clinic Support Specialists/Agents as requested by Manager - Advanced knowledge of intricacies of Blueprint accounting, sales reconciliations, NOAH-BP integration, etc., therefore reducing need to assign tickets to peers - Advanced knowledge of clinic operations, with the goal of reducing need for ticket assignment to peers - Maintain exceptional standards of clinic support delivery, including satisfaction scores and response times - Participate in training delivery, content production and potential CSA coverage as requested by Manager - Lead the development and ongoing refinement of Canned Responses in Freshdesk - Alongside Clinic Support colleagues, continually add new Freshdesk Solution Articles, with a target of 1-2 per week. **Requirements**: - Team player who can also work independently with a can-do and positive attitude. - Ability to multi-task and work well under pressure. - Excellent attention to detail and thoroughness. - Proficiency with Word, Excel, Outlook and general computer use. - Be able to make sensible decisions regarding tone and delivery of responses - Understand the larger business objectives of HearingLife and Clinic Support’s critical role in exacting change - Be a positive “Champion” of change - Understand and demonstrate to peers the difference between supporting and policing - balance quick delivery of solutions with the need to correct behaviours. - Constantly update technical and interpersonal skills, both independently and through training as provided by the company from time to time. - Travel may be required from time to time.- While we appreciate the interest of all applicants, only those selected for an interview will be contacted._
