Customer Service Representative + Order Manager
1 day ago
Are you friendly, organized, and love helping people? We’re a busy local print and sign shop in Squamish looking for a **Customer Service Representative and Order Manager** to be the welcoming face of our business. This full-time role is perfect for someone who enjoys interacting with customers, thrives in a dynamic environment, and is detail-oriented when it comes to managing client inquiries and project estimates.
**Responsibilities**:
- Greet walk-in customers with a warm, professional attitude
- Provide accurate quotes for small and large format printing projects
- Assist clients in understanding printing options, timelines, and services
- Liaise with the production team to ensure smooth handoff of approved jobs
- Maintain a clean, organized, and welcoming front-of-house environment
- Keep track of ongoing projects and ensure customers are updated as needed
- Handle basic administrative tasks such as invoicing, filing, and order entry
**Qualifications**:
- Previous experience in customer service or reception (print/sign industry an asset but not required. We will train the right person)
- Strong communication and interpersonal skills
- Detail-oriented with solid organizational abilities
- Ability to learn quickly and manage multiple priorities
- A positive, solutions-focused attitude
- Some familiarity with graphics software, image file formats, vector files a plus
- Familiarity with ShopVox a huge plus
What We Offer:
- Full-time hours with consistent daytime schedule
- Supportive and friendly team environment
- Opportunities to grow and learn more about the print and sign industry
- Competitive hourly wage based on experience
If you love helping people, enjoy working in a fast-paced setting, and want to be part of a creative local business, we’d love to meet you
**Job Types**: Full-time, Permanent
Pay: $21.30-$22.18 per hour
Expected hours: 40 per week
**Benefits**:
- Extended health care
- Paid time off
Schedule:
- Day shift
- Monday to Friday
**Location**:
- Squamish, BC (required)
Work Location: In person
Expected start date: 2025-06-01
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