Housing Outreach Worker

**Company Overview**:
**Position Overview**

**Reporting to the Program Director, Shelter and Supportive Housing, The Housing Outreach Worker provides individualized support to clients, assisting them in achieving their housing-related goals through comprehensive case management, advocacy, and support services. The Housing actively participates in the Shelter and all other Street Haven programs. Housing Support Worker liaises with community agencies, landlords, the Housing Homeless Network, and RENT.

**Key Responsibilities**

**Housing Case Management**
- Conduct collaborative initial housing intake assessments
- Facilitate client transitions from shelter to community housing
- Provide crisis intervention and eviction prevention support
- Offer life skills coaching, budgeting guidance, and community resource navigation
- Maintain a caseload of 6-10 shelter clients
- Collaborate with Shelter Counsellors
- Facilitate landlord communications and housing site visits
- Support client referrals to essential services (furniture banks, food banks, healthcare, immigration resources, schools, legal services)
- Advocate for client needs
- Collaborate with internal and external housing support networks

**Administrative Duties**
- Prepare and submit quarterly and final reports to Shelter Support and Housing Administration
- Maintain Housing Help database
- Assist in developing funding proposals
- Update Housing Information Board
- Manage housing and eviction inquiries
- Complete special projects as assigned

**Education and Training**
- Develop and conduct monthly housing workshops
- Facilitate program development with community service providers
- Provide staff training and agency orientation
- Represent the organization in community organizations

**Within the scope of responsibilities, the Housing Support Worker**:

- Manages the Housing Program in conjunction with Shelter Counsellors
- Makes client-related decisions independently
- Consults Program Manager for major decisions

**Leadership Competencies**
- Adaptability
- Equity and Inclusion
- Communication
- Technical Proficiency
- Conflict Resolution
- Continuous Learning
- Innovation
- Strategic Decision-Making
- Proactive Initiative
- Organizational Collaboration
- Problem-Solving

**Qualifications and Experience requirements**
- Degree or 2-year diploma from a registered community in Human Services, Social Work with a minimum of 2 years related experience.
- Minimum of 2 years’ relevant experience preferably in communal living settings.
- Experience working with marginalized women facing concurrent disorders

**Required Skills**:

- Strong conflict resolution abilities
- Excellent communication skills
- Proficiency in database management
- Empathy and client-centered approach
- Knowledge of housing support systems
- Ability to work collaboratively

**Working Environment**
- Days, evenings, and weekends
- This position may be single shifted
- This position involves walking, commuting and participating in client recreational activities

**Where we work**
This role is based in Downtown Toronto and requires working on-site 5 days a week, 40 hours weekly. Some travel to other sites as needed.

**Inclusion**
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.

**Application process**

We truly thank all applicants for their interest but only those selected for an interview will be contacted.

Thursdays -Sundays 1:00pm-10:00pm