Program Manager

Reporting to the Vice President LTC Operations for managed homes (Extendicare Assist), the Program Manager is a key member of the team focused on growing the Extendicare Assist client base and offering additional value to existing clients.

**Accountabilities**
- Create compelling proposals for consulting services and outsourced management contracts for long-term care home operations that are visually appealing and clearly articulate Extendicare Assist’s proposed services and unique value.
- Manage RFP responses and other business development initiatives across a diverse group of stakeholders.
- Develop pricing for standard and custom service offerings that is informed by market intelligence and an understanding of cost to deliver.
- Create marketing collateral to support business development initiatives, including client roadshows and participation in trade shows and fundraising events.
- Manage initiatives to create business development assets including: consulting engagement summaries; client success stories; descriptions of service offerings; client testimonials and client references.
- Establish internal tools, repositories and processes to organize and manage proposals, business development assets and client contracts.
- Analyze client contracts and manage the contract renewal process with a goal of moving toward a more standardized service offering, contract terms and pricing.
- Establish and manage sales funnel tracking, dashboard reporting and forecasting.
- Write Statements of Work for consulting service contracts.
- Manage communications with existing and prospective clients and participate in client meetings and presentations.
- Create PowerPoint presentations that are visually appealing and convey a clear story supported by data.
- Conduct market research to identify potential new business, risks and opportunities in the sector, and to collect market intelligence on competition and pricing.
- Work with the Resident Care Leadership Team to prioritize, develop and implement strategic initiatives to drive business growth and success.
- Support continuous improvement of the Extendicare Assist website including a Members Only Website and home web pages.
- Proactively identify project risks and recommend solutions and mitigation strategies.
- Build and maintain strong cross-functional relationships to drive key initiatives.
- Other duties and projects as assigned.

**Qualifications**
- 3+ years’ experience in management consulting, seniors care, health care or hospitality.
- Degree in Business Administration, Communications, Marketing or a related field.
- Outstanding written communication skills and experience writing proposals.
- Excellent communicator and presenter.
- Excellent interpersonal skills with a proactive, results-oriented management style.
- High level of comfort working with, understanding and analyzing client contracts.
- Ability to work independently in a fast-paced environment with thoroughness and attention to detail, and able to find creative solutions when issues arise, with limited resources.
- High level of organizational agility, creative problem solving, and ability to collaborate with multiple stakeholders.

**What Extendicare has to offer**:
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:

- Continuous mentorship, support for life-long learning and growth opportunities
- Opportunities for advancement and career growth within the organization
- A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
- Employee Family Assistance Program.
- Robust benefits package.

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 operated senior care and living centres, as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 individuals are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada

**_In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Extendicare's Policies on Accommodation, a request for accommodation will be accepted as part of Extendicare’s hiring process._