Technical Systems Analyst 2

**About The Ottawa Hospital**:

- Inspired by research and driven by compassionThe Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.- From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

**Position Information**:
The Technical System Analyst 2 position will work with the Audiovisual Lead in providing high level meeting room system design and help with the implementation of new and evolving technologies. In addition, the position will require good knowledge of Office 365 and provide Technical Lead role and project management in project implementation.

**Basic Requirements**:
- College diploma, University Degree or equivalent experience in a related field;
- Minimum of five (5) years experience managing and leading multiple technical projects, including those with competing priorities;
- Expertise in planning, developing, leading, directing, and facilitating all aspects of a project;
- Able to foresee and plan for long term project outcomes;
- Exceptional leadership and organizational skills;
- Ability to make appropriate decisions in stressful situations;
- Ability to develop solutions to issues with highly complex systems in a crisis situation, identify root cause, action and communication plans, as well as impact resolution options;
- Experience in the assessment, analysis, development, documentation and implementation planning of changes, including the evaluation of risks to the integrity of specific systems;
- Strong verbal and written communication skills are important for collaborating with colleagues and clients, as well as for documenting procedures and training material;
- Ability to keep up to date with emerging technologies, trends and be able to adapt to the Hospital changing needs;
- Experience with Office 365 and collaboration tools;
- Understand Information Lifecyle Management;
- Experience with Service-Now.**Preferred Qualifications**:
- High level understanding of audiovisual technologies and system design skills;
- Experience in programming and troubleshooting audio DSP’s and Control System;
- Knowledge of network protocols, and network infrastructure is essential;
- Experience with video conferencing systems, and unified communication systems is a must. e.g Microsoft Teams, Microsoft Teams Rooms, Zoom, Cisco Endpoints and WebEx;
- The ability to identify and troubleshoot technical problems is essential for this role. The ability to work under pressure and to prioritize tasks is also important;
- Experience with signage solutions and room scheduling technologies.**What you can expect from us**:

- The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the selection process.