Call Center Representative

2 days ago

Richmond, Canada Muktai Technologies Full time

Note: This position is onsite job, Work from Office. Job location**:Richmond**
**Corporate Centre, Richmond, Vancouver, British Columbia, Canada.**

**Key Responsibilities**
- Assists customers with the intent of selling company products or services through phone, web, fax or mail communication
- Provide a basic level of customer support but refers more complex problems to other staff members
- Requires an in-depth knowledge of products and services offered
- Prepares and follows up on customer quotes
- Provides pricing and availability of our product to customers
- Requests and coordinates discounted prices on orders
- Maintain required call quality level
- Inputs all sales orders as a result of customer negotiations
- Sells additional product through suggestive selling techniques
- Performs other duties as assigned

**Competencies and skills**
- 2 + years sales or call center experience required
- Outstanding written and verbal communication skills
- Demonstrated high level of dependability
- Intermediate (or higher) proficiency in MS Word, Excel, Explorer and Outlook
- Ability to organize, prioritize, work in a fast-paced environment, attention to detail, handle multiple tasks and work under time constraints is required
- Basic math/spelling skills required
- Must be able to type a minimum of 30 wpm
- Proficient written and spoken French Language is a plus

**Interview Process**:

- Those ready for virtual round of interview should only apply.
- Imp
- employee can request for reimbursement post joining onsite].

**Job Types**: Full-time, Permanent, Fixed term contract
Contract length: 12 months

**Salary**: $16.00-$20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- On call
- Overtime

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you well-prepared and confident for your upcoming virtual interview?
- Would you be prepared to remit a sum of 4000 CAD after your selection for employment to cover the expenses associated with visa consulting, processing, and documentation charges? Payment has to be made via PayPal.

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (required)
- Sales: 1 year (required)

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