Manager, Scheduling and Exams

**Date Posted**:12/18/2024
**Req ID**:40952
**Faculty/Division**: University of Toronto Scarborough
**Department**: UTSC:Ofc of the Registrar
**Campus**: University of Toronto Scarborough (UTSC)

**Description**:
**About Us**:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The Office of the Registrar is responsible for student recruitment and admissions, direct and online service to current students, including registration, financial aid, scholarships, academic assessments, graduation and petitions. It also provides course scheduling, administration of tests and exams, enrolment data analysis and business intelligence.

It is the vision of the Office of the Registrar to connect every student to success by providing excellent service and support to students, faculty, staff and the broader community. Members of the Office of the Registrar team value accountability, inclusivity, community and leadership and take pride in work that is student-focused and meaningful.

**Your Opportunity**:
Under the direction of the Associate Registrar & Director of Systems & Operations, the Manager, Scheduling and Exams is responsible for the development and operation of the University of Toronto Scarborough’s (UTSC) academic course scheduling and examinations, which provides administration of over 10,000 deliveries and 30,000 tests and exams annually. The Manager, Scheduling and Exams will have the mandate of developing campus policy, guidelines and operational plans for course scheduling, tests and exams; ensuring the alignment of the mission of the University and legislative requirements.

The incumbent will provide leadership and professional expertise in the planning and implementation of accommodated test & exam services, regular tests and exam, course scheduling and manages staff to successfully execute the service to the UTSC community. The Manager, Scheduling and Exams assumes responsibility for human resources and labour relations; including dispute resolution and compliance of collective agreements. The Manager, Scheduling and Exams will liaise with AccessAbility Services, Center of Teaching and Learning, Academic Departments and Information and Instructional Technology Services, and other members of the campus community to develop and foster relationships and act as an advocate for the UTSC community; providing information and advice with respect to the service and the accommodation process.

**Qualifications Required**:
**Education**:

- University Degree or an equivalent combination of education and experience.

**Experience**:

- Minimum five (5) years of substantial and progressively responsible management-related experience and knowledge of planning, and management of academic scheduling, test and exam services that provides accommodations to students with varying needs.
- Fiscal and budget management knowledge and experience including the ability to establish, implement, monitor and analyze financial data.
- Supervision and management of unionized staff.

**Skills**:

- Superior oral and written communication skills.
- Advanced knowledge of Microsoft Office including Excel and Word, and adaptive technology.
- Demonstrated strategic, analytical, conflict resolution, organization and planning skills.
- Strong leadership and interpersonal skills with a demonstrated ability to build and maintain collaborative, positive and effective working relationships with multiple and diverse partners and stakeholders, internally and externally.
- Superior presentation and training skills.
- Highly developed and effective problem-solving skills.
- Demonstrated integrity, dependability, sound judgement, teambuilding and resourcefulness.
- Ability to exercise tact, judgement, and maintain confidentiality of sensitive information.
- Must be able to multitask and prioritize in order to meet deadlines.
- Project management and project coordination skills.

**Other**:

- Ability to initiate policies and implement work priorities and procedures.
- Must be detail oriented and demonstrate initiative.
- Ability to provide vision, motivation and guidance to staff to work collaboratively towards the goals of the office, and with all partners and stakeholders.
- Ability to address complex issues utilizing a clear, thoughtful manner and come to a resolution quickly without jeopardizing testing or relationships with people involved.
- Ability to listen carefully to understand, respond and problem-solve effectively to address concerns and interests of partners and stakeholders.
- Ability to work i