Hiring a Customer Experience Specialist

2 weeks ago

Vancouver, Canada Vancouver Foodie Tours Full time

We are on a mission to generate happiness and appreciation by creating rewarding experiences through our businesses - Vancouver Foodie Tours, and Granville Island Delivery Co.

Vancouver Foodie Tours is recognized as one of the world’s top food tour operators by Forbes and TripAdvisor since being established in 2010. We offer fun and delicious experiences that bring people closer together to uncover common ground and broaden perspectives.

Granville Island Delivery Co. creates beautiful gift boxes using artisanal products from Granville Island merchants. We have been recognized by Entrepreneur Magazine, CBC, and Vancouver Sun for our outstanding service in supporting our community throughout the pandemic.

This role will involve working across both brands with a primary focus on Granville Island Delivery Co. in the fall/winter, and Vancouver Foodie Tours in the spring/summer.

What You’ll Do

Coordinate private tours, team building and group booking requests
Clearly communicate and guide clients on their gifting journey as a trusted advisor
Responsible for all aspects of customer experience including verbal and written communication, and administrative duties
Vendor relationship and coordination support
Operations support, inventory management and shipping coordination
Packing and fulfillment when needed to support in peak delivery times

What You’ll Have

Sound experience in corporate and consumer customer service environment
Solid written, communication and presentation skills
A proven track record of creating memorable experiences for customers
Technically savvy and can navigate new software and systems (Shopify or FareHarbor experience an asset)
Strong administrative and operations experience in a support role
High emotional intelligence, and awareness of self and others
Ability to proactively anticipate the needs of customers
Customer focused and demonstrates a desire to proactively help and serve internal/external stakeholders
Resilience and tolerance for change/ambiguity and can effectively cope with change, finding ways to advance work and projects

Who You Are

Solutions-driven critical thinker and problem solver
Curious and excited for continuous learning
A collaborator and team player who works well with others to deliver results meaningfully

1. An explanation on why you’d make a great Customer Experience Specialist (No more than 250 words)
2. Which of our Core Values resonates with you most
3. Resume
4. Expected hourly rate

Note; The office is located on Granville Island and requires weekend work. This is a part time position. 10-20 hours per week.

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