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Front Office Supervisor

3 weeks ago

Tofino, Canada The Wickaninnish Inn Full time

Join our Front Office Team as a Front Office Supervisor where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

Objectives:

- Must support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet or exceed guests’ expectations
- Be the contact person for all guests or team members who may be requiring immediate assistance from the Front Office Supervisor, and/or follow up with guest concerns as necessary
- Participate in all Human Resource functions within the Front Office Department, as directed by the Front Office Manager
- Contribute and assist in creating a positive atmosphere for learning & development for the Front Office Team Members
- Assist in creating, implementing, monitoring and continually improving systems designed to organize and control the efficient flow of guests, team members & supplies through the Front Office Department
- Participate in the creation and achievement of the annual budget for the Front Office Department, as directed by the Front Office Manager
- Be responsible for the overall cleanliness and physical condition of the Front Office departmental and storage areas
- Assist in the completion of assigned administrative responsibilities required to maintain the smooth operation of the Front Office Department
- Some duties may change due to COVID-19 operating regulations/standards
- Job Requirements/Qualifications:

- Desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team
- Exemplary guest service skills and a demonstrated willingness to exceed guest expectations
- Must possess the ability and desire to lead a world-class Front Office team
- Excellent Human Resources skills are required; Minimum 2 years management or supervisory experience in the Front Office of a high-end full service facility
- Excellent interpersonal, verbal and written communication skills are needed
- Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
- Must have knowledge of standard operating financial statements as well as the budgeting process, scheduling and effective cost management
- Working knowledge of Maestro, PMS, Microsoft Word, Squirrel, File Maker Pro, Excel, are assets
- Must enjoy shift work and be able to work evenings, weekends and holidays
- Valid Class 5 Driver's License
- Ability to make a 2-year commitment to the position
- Ability to maintain all COVID-19 operating regulations/standards
- Salary/Wage: TBD
- Job Application Process: