Customer Service Representative

2 weeks ago

London, Canada Westlake Royal Building Products Full time

Why choose Royal Building Solutions?
Competitive Benefits Package FROM DAY 1
Structured Retirement Savings Plan plus Company match
Quarterly Bonus Program
Annual Incentive Bonus
Fitness Reimbursement Program
Tuition Reimbursement Program
Employee Assistance Program
Vacation
Scholarship Program
Training & Development
Community Relations - we support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups

SUMMARY
The function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow, both incoming and outgoing. They will prospect new and existing customers with the goal of selling Royal Building Solutions products.

DUTIES AND RESPONSIBILITIES

**May include, but are not limited to, the following**:
Process customer orders, including custom orders, and price them accurately
Co-ordinate all orders for timely and cost efficient shipping
Process financial transactions according to credit procedures
Answer telephones and process/distribute incoming facsimiles
Use the JDE system to process invoices and review/update receiving reports
Submit purchase requisitions for branch stock
Maintain customer-pricing books
Prepare quotes and follow up accordingly
Assist in the warehouse when needed
Assist with the preparation of company booths at trade shows and represent the company at such events
Make outbound sales calls
Upsell existing accounts
Prospect for new business
Provide overall support and after sales service to customers
Identify creative ways of retaining and growing customer accounts
Other customer/administrative/warehouse duties as required

EDUCATION, EXPERIENCE AND QUALIFICATIONS
High School Diploma
Post -Secondary Education an asset
Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
Knowledge/experience in building supplies
Ability to comprehend and follow branch business procedures
Ability to work well as a team and independently
Ability to identify and solve problems when required
Strong computer skills
Good phone etiquette
Exceptional verbal and written communication skills
Ability to work in a fast-paced, self-directed environment
JDE 9.0 experience an asset
Positive attitude along with a strong desire to learn and adapt to change

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