Receptionist/administrative Assistant

**About Us**

Inlet Hearing is a patient-focused, forward-thinking hearing care clinic currently operating within a shared wellness space in Port Moody (Inlet Wellness Gallery). We are in an exciting phase of growth and preparing for the next chapter in our evolution - expanding services, adding new team members, and deepening our impact in the community.

We are passionate about delivering top-tier hearing healthcare while fostering a supportive, calm, and welcoming environment. As we grow, we're looking for a reliable and driven **Administrative Assistant / Receptionist** who’s aligned with our values and excited to build something meaningful with us over the long term.

**About the Role**

This is more than a front desk job. You’ll be the first point of contact for our clients and a trusted support for our hearing professionals. You’ll help us grow through thoughtful patient interactions, seamless day-to-day operations, and a proactive mindset.

We’re looking for someone who is:

- **Highly organized and detail-oriented**:

- **Tech-savvy and confident using clinic software (especially Blueprint Solutions)**:

- **A proactive problem-solver who works well independently**:

- **Compassionate, professional, and warm in client interactions**:

- **Comfortable encouraging patients to book or rebook hearing care services**:

- **Eager to stay long-term and grow with our vision**

**Key Responsibilities**
- Greet clients with professionalism and empathy, creating a calm and welcoming environment
- Schedule and manage appointments using **Blueprint Solutions**:

- Support hearing aid fittings, cleanings, follow-ups, and communication with audiology staff
- Handle intake forms, follow-up reminders, and records in compliance with PIPEDA/HIPAA
- Promote services by identifying rebooking opportunities and nurturing client relationships
- Proactively manage daily flow, stock levels, and room readiness
- Flag operational issues before they become problems and offer thoughtful solutions
- Assist with event coordination and special projects (e.g. **lunch & learns, charitable outreach**)
- Provide dependable support to the clinic owner and hearing care team

**What We’re Looking For**
- 2+ years of experience in a **hearing clinic or similar medical office**:

- Confident using **Blueprint Solutions** or comparable EMR tools
- Demonstrated ability to **work independently and take initiative**:

- A calm, clear communicator with a client-first mindset
- Skilled in juggling priorities without compromising on professionalism or accuracy
- Enthusiastic about long-term growth with a team that values trust, kindness, and accountability

**What We Offer**
- A calm, professional, and **aesthetically beautiful clinic environment**:

- A **collaborative team culture** built on respect, clarity, and communication
- The autonomy to manage your own workflow - we **trust our team** to do great work without micromanagement
- Opportunities to **take ownership of systems**, contribute ideas, and shape how we grow
- Involvement in **charitable outreach, educational events, and business development**:

- A genuine opportunity for **career development and leadership** as we expand

Pay: $24.00-$28.00 per hour

Expected hours: 24 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Language**:

- English (required)

Work Location: In person

Application deadline: 2025-07-09
Expected start date: 2025-07-14