Systems Administrator

Employment Status **Regular Full-Time**

Pay Range **$50.13 - $59.23 per hour plus comprehensive benefits package**

Closing Date **1/31/25**

**New Westminster, British Columbia**:
**Number of Openings**: 1
**Hours per Week**: 35 hours per week. Eligible for the Compressed Day Off (CDO) program
**Employee Group**: CUPE, Local 387
**Location**: City Hall: 511 Royal Ave
**Competition #**: 830
**Additional Details**:
The City of New Westminster has earned a proud reputation for civic leadership, service delivery and outstanding employee relations. We offer our employees great work-life balance; competitive salaries and benefit plans (including defined benefit pension and compressed day off); education and training opportunities; and challenging and rewarding work.

As a central hub in the Metro Vancouver area, the City of New Westminster delivers a broad spectrum of urban services to over 80,000 residents. It is a city rich in history with a viable and thriving economy, a population representative of the diversity of the region, and is staffed by talented and dedicated employees who work together to achieve its strategic vision.

**Objectives of the Role**
- Maintain high levels of availability, security, and service delivery of the server, storage, Microsoft and cloud infrastructure
- Provide advice and expertise to support Microsoft 365 and cloud environments
- Ensure cyber security and privileged account management practices are implemented and followed
- Understand stakeholder needs and develop system solutions and refinements that efficiently deliver services on project initiatives

**Duties and Responsibilities**
- Manage, deploy, configure, and maintain servers in virtualized and traditional environments, ensuring operational capability and performance
- Develop and implement strategies for high system availability, including backup and recovery, failover, load balancing, and redundancy
- Help with the migration of servers and services to cloud computing, ensuring the security, reliability, and efficiency of IT services
- Provide advanced administration and support for the Active Directory infrastructure, including account management and network authentication
- Provide technical leadership to solve complex problems and mentor junior IT staff
- Recommend, design, test, deploy, and manage all group policies for workstations and servers
- Innovate by creating complex scripts and in-house tools to support system monitoring, diagnostics, problem correction, software and patch deployment, and automation of routine tasks
- Ensure compliance of client accounts, permissions, and storage allocations, keeping security and privacy best practices in mind
- Adhere to change management procedures for system implementations and modifications
- Maintains effective and collaborative working relationships with stakeholders, consultants, and users
- Participates in the City's ongoing cyber security program, including administration the City's cybersecurity awareness program
- Develop and revise procedures, keep technical documentation up to date, and provide implementation support for infrastructure solutions
- Assesses and analyzes technology project requirements to recommend and develop solutions
- Participate actively in backup testing, and continuous improvement of the IT infrastructure
- Able to work at non-standard hours to perform systems/network maintenance and may require on-call support on a rotational basis
- Performs other related duties as required

**Knowledge**
- Strong knowledge of Microsoft Windows Server administration, patch management and optimization, including Active Directory, DNS/DHCP, Group Policy Object design and related infrastructure
- In-depth technical skills with Microsoft platforms, such as Exchange, IIS, Teams, M365, and Azure, including EntraID
- Experience with enterprise endpoint management systems (SCCM, Intune, Blackberry)
- Proven tier3-level skills in the administration, maintenance and upgrading of virtualization solutions, including VMWare (vSphere, vCenter). Experience with other virtualization solutions (Hyper-V) is an asset
- Experience with certificate infrastructure administration (e.g., PKI, SSL certs) for secure communication and authentication
- Demonstrated hands-on experience with enterprise high-availability storage systems. Should be well versed with storage protocols and storage administration best practices
- Strong diagnostic skills and experience with system monitoring tools
- Experience in backup and recovery management. Experience with Cohesity is an asset
- Experience with Microsoft Remote Desktop Services and remote access solutions
- Familiarity with firewalls, VPN, routing and switching
- Working knowledge of scripting languages such as PowerShell, PowerCLI
- Strong project organization and coordination skills, and ability to manage time and priorities effectively
- Ability to plan, analyze logically, solve problems, make critical decisions, and assess risk