Territory Management Administrator

**Territory management administrator**

As the Territory management administrator, you will be the primary backup for technical teams, in any region, when coverage is necessary. You will review the day-to-day tasks and activities of Territory Management Coordinators, assessing the service dispatch database and ensuring all Service Level Agreements are regularly met. You will also be responsible for creating reports on a daily, weekly and monthly basis and provide training and coaching to new employees on the Dispatch team.

We are excited to offer a new and adaptive way of working that provides flexibility in the workforce while maintaining operational readiness By blending remote and in-office work, we are able to take advantage of the independence and flexibility that comes with working from home, and the collaboration, teamwork and sense of belonging that comes from working together face-to-face. Our Workstyle Program offers the best of both situations: structure and sociability with independence and flexibility.

**Key Responsibilities**
- Support all Territory Management Coordinators when required and act as the primary backup for Technical teams, in any region, when coverage is necessary. Ensure that all Coordinator, Territory Management responsibilities are carried out when supporting the field.
- Regularly review the service dispatch database in order maximize field service efficiency by ensuring Territory Management Coordinators accomplish daily, weekly and monthly tasks as outlined in the Scheduler’s Handbook in order to meet all applicable Service Level Agreements
- Create daily, weekly and monthly reports that measure the various Service Level Agreement achievements and provide information to management
- Create Post-Field Service Reports for the PPS equipment field service teams, in order to give Canon a service history for customers and equipment (average 110 per week)
- Train new employees and assist with the ongoing coaching and development of existing employees.
- Respond to customer calls when required in order to support the team

**To Succeed, You Will Need**:

- High school education is required. Post-secondary is preferred
- Minimum of 3 years of related work experience is required
- Intermediate time management/multi-tasking skills are required to balance service workloads, maintain service times, and respond to all texts
- Intermediate analytical skills are required to review calls, balance Technician assignments, evaluate issues, and ensure service efficiency
- Intermediate experience with S21DS, SharePoint, and FSRMA
- Basic computer/technical skills are required to enter data in Excel
- Basic equipment operation skills are required to discuss equipment and/or software solutions with customers
- Fully bilingual French and English is required

**Why Join?**

**COVID-19 SAFETY PRECAUTIONS**
- Canon is committed to the health and safety of our employees, customers and communities.

**HYBRID WORK**

**BENEFITS**
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more

**EMPLOYEE PERKS**
- Free coffee and snacks
- Employee referral program
- Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
- Community involvement

Come and join our team and reap the rewards as we work to take Canon to the next level

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does.

Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.