Spa Receptionist

**Harrison Hot Springs Resort**is currently recruiting for the position of **Spa Receptionist**.

**About our company**:
Looking for a job that’s more than just work? At Harrison Hot Springs Resort, we’ve got the perfect mix of adventure, relaxation, and career opportunities. Whether you're jet skiing on the lake, hiking in the mountains, or just hanging out with friends, this is where work-life balance truly happens.

We’re not just offering jobs - we’re offering a chance to build a career in hospitality, with skills you can use anywhere in the world. Whether you’re all about making connections with guests or prefer working behind the scenes, we’ve got a role that fits your vibe.

Harrison Hot Springs and the surrounding Fraser Valley are incredible places to live and work. Join our team, and you’ll see why so many people love being a part of this community.

At Harrison Hot Springs Resort, we believe in creating unforgettable guest experiences. From our five mineral hot spring pools to our spa, restaurants, and golf course, we provide top-notch service that makes our guests feel right at home. If you’re ready to be part of something amazing, we’d love to have you

What We Offer:

- Five mineral hot spring pools
- Healing Springs Spa
- Three restaurants and a coffee bar
- Banquet and catering services
- Resort Golf Course and Marina

***:
Responsible for attending to all of the guests needs in regards to a receptionist at the Healing Springs Spa Desk. Responsible for ensuring all of the Spa treatment bookings, guests, estheticians etc. are attended to in a professional manner.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:

- Welcome guests to the Spa in a sincere, courteous and professional manner.
- Provides information on Spa treatments and special packages to inquiring guests.
- Up sell services and packages whenever possible to achieve the highest possible revenue.
- Review and processes payments for all types of treatments.
- Maintains and be responsible for a cash float and ensures that it is balanced, reporting overages or shortages, obtaining change as required. Follow procedures set for cash paying guests.
- Understand and use all forms of methods of payment such as credit card, debit card, cash, traveler’s cheques, foreign currency, etc.
- Provides quick service for departing guests, ensures that all accounts and payments are correct.
- To book appointments accurately and efficiently for guests for all types of treatments.
- To answer and assist all guests or team members with all inquiries.
- Maintains familiarity with all fire, safety and emergency procedures.
- Reports any problems or unusual circumstances to the Spa Manager.
- Ability to use a computer in a proficient manner including Microsoft Word, Excel, Internet, E-mail and the Property Management System, Maestro
- Able to learn and become proficient in Jane Booking Software.
- Ensure the Reception area is tidy, clean, dust free and presentable at all times.
- To perform various administrative and financial duties required by the Spa Manager.
- Participate in team member programs and committees.
- Sales of products and services.
- Some stress resulting from daily guest interactions (internal and external), budgetary, and time constraints.
- Additional job related duties may be assigned as required (ie: able to take laundry to/from, fold laundry)
- Cleaning/Draining/Filling of mineral pool.

**EDUCATION, EXPERIENCE AND SKILLS REQUIRED**:

- Hospitality courses from a well-recognized institution is preferred.
- Minimum 1-year receptionist experience.
- Excellent computer skills.
- Excellent cash handling skills.
- Proven able to communicate fluently in English.
- Proven ability to give instructions and information to guests and other team members.
- Ability to interpret policies, procedures and documents.
- Excellent communication with skills.
- Outstanding organizational and prioritization skills.
- Ability to resolve a variety of problems quickly and efficiently.
- Ability to up-sell spa treatments / services / products.
- Being multi-lingual is an asset.
- Flexible to a changing schedule.

INDHP

**Job Types**: Full-time, Part-time

Pay: From $18.00 per hour

**Benefits**:

- On-site parking
- Store discount

Shift:

- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Work days:

- Every Weekend
- Holidays
- Monday to Friday

Ability to commute/relocate:

- Harrison Hot Springs, BC V0M 1K0: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Licence/Certification:

- Canadian work permit (required)

Work Location: In person