Team Lead, Co-op Curriculum/learning and Student Experience

**Date Posted**:02/20/2025
**Req ID**: 41712
**Faculty/Division**: UofT Scarborough
**Department**: UTSC:Arts & Science Co-op Programs
**Campus**: University of Toronto Scarborough (UTSC)
**Position Number**: 00051264

**Description**:
**About us**:
The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

**Your opportunity**:
Reporting to the Assistant Director, Student Services, the incumbent will lead the overall co-op student experience and student success from admission to graduation with specific focus on student access to the co-op program, co-op curriculum, co-op programming, co-op community and program retention. This will involve ensuring service delivery requirements and standards for the program are being met; developing and implementing recommendations based on student survey and focus groups; implementing plans and process improvements for program services to meet department goals; supervising the day to day work of Student Development Coordinators facilitating preparation courses and delivering first year experience as well as programming to students at all stages of the program; maintaining program curriculum and journey maps for overall co-op experience; managing the curricular review process; coordinating representation in the calendar, and ensuring timetable and enrollment is secured for co-op course delivery; collaborating with other Team Leads, such as Team Lead, Co-op Hiring & Workplace Learning and Industry and Partnership Development Lead to ensure a holistic approach to student success and a positive student experience in the program; consulting with coordinators on student cases and responding to escalated complaints or student situations; and serving as a back up for aspects of preparation course delivery and coaching appointments during peak periods.

**Your responsibilities will include**:

- Planning and implementing workflow for a group
- Overseeing day-to-day service delivery requirements and operational needs
- Planning and overseeing the implementation of new and/or revised business processes
- Planning components of educational programs and/or course design
- Facilitating educational workshops and seminars
- Developing and implementing student retention plans that support strategic objectives
- Assessing and determining benchmarks and metrics

**Essential Qualifications**:

- Master's Degree in a relevant area of study (i.e. education, adult training, human resources) or acceptable combination of equivalent experience. Certified Training and Development Practitioner is an asset
- Minimum five years' experience working directly in support of individuals in the area of career development, preferably in a post-secondary environment
- Experience managing relationships between multiple stakeholder groups and working in a data or target driven environment, building community and engagement, enhancing student experience and student success
- Experience or knowledge of curriculum development, delivery and evaluation and services which supports and fosters equity, diversity, inclusion and access
- Experience and knowledge of student experience/success programming, adult learning principles and career development theories to create and deliver learning using educational technologies
- Experience supervising and leading staff, preferably in a unionized environment
- Must show evidence of a commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment
- Excellent oral and written communication skills are required in addition to the ability to make strong and confident presentations to a range of audiences
- Ability to work independently with strong organizational skills and a focused attention to detail
- Ability to prioritize work and multi-task
- Good judgement, tact and discretion and able to resolve issues, problems and competing goals
- Proven ability to foster an engaging team atmosphere built on collegiality and respect and motivate both individual and collective accountability to achieve department targets and plans
- Excellent computer skills, including proficiency with Word, Excel, PowerPoint, Outlook and CRM systems

**Assets (Nonessential)**:

- Knowledge of user experience design is an asset
- Experience monitoring metrics and developing strategies to support student success

**To be successful in this role you will be**:

- Achievement oriented
- Adaptable
- Communicator
- Decisive
- Diplomatic
- Multi-tasker

**Note**:

- This is a **TERM**position ending in **October 2025*